Front of House Assistant

Bannatyne Group; Thurrock; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Complimentary meals

Flexible schedule

28 days leave

Free gym access

Guest gym access

Spa discounts

Spa product discounts

Meal discounts

Training opportunities

Wellbeing support

Length of service awards

Staff awards

Discounted leisure

Job summary

Bannatyne Group is seeking a welcoming Front of House Assistant to join our wellness-focused team. You will greet guests, manage reception, handle inquiries, and support spa bookings with a guest-first mindset.

Join a serene, customer-centric environment where you will promote services, maintain a tidy reception, and collaborate with spa staff to deliver an exceptional guest experience.

Qualifications

• Experience in receptionist or customer service role.
• Proficient in booking systems and basic computer skills.
• Strong interpersonal and communication skills.
• Passion for health, wellness and guest experience.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks (if site has a cafe bar).
• Manage spa bookings and appointments to ensure smooth scheduling.
• Answer guest inquiries about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Promote spa services, offers and retail products.
• Keep the reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service.
• Log all visitors and contractors entering the site.

Skills

Customer service

Hospitality

Reception

Organisation

Interpersonal skills

Tools

Booking systems

Job description

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role., Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

Have strong interpersonal and communications skills and a customer focused attitude.

A genuine passion for health, wellness and customer service.

Excellent organisational skills and multitasking abilities.

The ability to establish rapport, build trust and demonstrate credibility.

Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.

It would also be beneficial if you were proficient in using booking systems and basic computer skills.