Front of House Manager

Grant Thornton UK; Sheffield; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in audit, tax, and advisory services is looking for a Front of House Manager to create exceptional experiences for clients and employees. This role involves managing the outsourced team, improving service quality, and collaborating with various stakeholders across the UK. The position offers hybrid working with national travel and focuses on delivering a top-tier office environment.

Benefits

Flexible working options

Opportunities for secondments

Charity fundraising support

Qualifications

• Strong experience in contract and office management.
• Effective team management and motivation skills.
• Willingness to travel across UK offices.

Responsibilities

• Owning the outsourced FoH contract to develop service excellence.
• Leading and inspiring the FoH team to provide outstanding customer service.
• Collaborating with stakeholders to deliver a top-tier office experience.

Skills

Customer Service

Leadership

Communication

Relationship Building

Organization

Job description

More than you expected

The UK member firms of Grant Thornton are part of a global network of independent audit, tax, and advisory firms, comprising over 76,000 professionals across 150 countries. We are a team of independent thinkers who prioritize quality, inclusion, and integrity. Globally, we bring diverse experiences to our clients, delivering a better, more personalized, proactive, and agile service. That’s Grant Thornton.

Job Description:

Front of House Manager

Location: Can be based from any of our GTUK offices outside of London.

Work Arrangement: Hybrid working with national travel.

Our Mission: Every day, our teams help businesses and communities do what is right and achieve their goals.

We aim to provide best-in-class office environments designed to support our ways of working and aligned with our sustainable property guidelines. The Property and FM teams at Grant Thornton manage the firm’s estate and enhance the experience of our people within those spaces.

We are creating a new team of Front of House specialists through an outsourced provider, and we need someone with experience to deliver exceptional client and employee experiences. This team will ensure colleagues look forward to visiting our offices, have what they need to work effectively, and will own the guest experience, making clients and visitors feel valued and leave with a positive impression of Grant Thornton.

Role Overview:

As a Front of House Manager within our Property and FM team, your responsibilities will include:

• Owning the outsourced FoH contract to develop service excellence, set service levels, and drive ESG initiatives.
• Leading and inspiring the FoH team to provide outstanding customer service, including managing client and internal events.
• Collaborating with stakeholders such as location leads, landlords, managing agents, neighbors, suppliers, consultants, and colleagues to deliver a top-tier office experience. Continuously improving the office environment.

Candidate Profile:

The minimum criteria for this role include strong experience in contract and office management, effective team management and motivation skills, and willingness to travel across UK offices as needed.

Preferred skills include:

• Customer service and leadership experience in a corporate setting.
• Excellent communication and relationship-building skills.
• Commercial awareness, proactivity, organization, and collaboration skills.
• H&S knowledge related to office management and understanding of landlord/tenant roles in multi-let buildings.
• Interest in ESG and driving sustainable change.

Why Join Us:

At Grant Thornton, we embrace uniqueness and foster an inclusive culture that values differences and respects colleagues. We support our people to perform at their best and realize their potential by encouraging them to bring their whole selves to work and pursue passions outside of work.

We believe life extends beyond work. We offer flexible working options to help balance professional and personal lives. The impact of your work can extend beyond your day job, including opportunities for secondments, charity fundraising, and supporting entrepreneurs globally. Our core values—purposefully driven, actively curious, and candid but kind—guide everything we do.

We seek individuals eager to contribute, innovate, and exceed expectations—people committed to doing what’s right for the firm, clients, colleagues, and themselves. That’s how it should be.