Front of House Manager

Grant Thornton UK; Leeds; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Grant Thornton UK is seeking a Front of House Manager to lead their new team of specialists aimed at delivering exceptional client experiences. This hybrid role will involve managing contracts, leading the team, and enhancing the overall office experience across their network. Candidates should excel in customer service, team management, and contract oversight.

Benefits

Flexible working options

Support for work-life balance

Qualifications

• Strong experience in contract and office management.
• Effective team management and motivation skills.
• Willingness to travel across UK offices as needed.

Responsibilities

• Own the outsourced FoH contract and develop service excellence.
• Lead and motivate the FoH team for outstanding customer service.
• Collaborate with stakeholders for a top-tier office experience.

Skills

Team Management

Customer Service

Communication

Commercial Awareness

Job description

More than you expected

The UK member firms of Grant Thornton are part of a global network of independent audit, tax, and advisory firms, comprising over 76,000 professionals in more than 150 countries. We are a team of independent thinkers who prioritize quality, inclusion, and integrity. Worldwide, we strive to bring diverse experiences to our clients, delivering a better, more personalized, proactive, and agile service. That’s Grant Thornton.

Job Description:

Front of House Manager

Location: Can be based from any of our GTUK offices outside of London.

Work Arrangement: Hybrid working with national travel.

Join us in creating new standards.

Every day, our teams help businesses and communities do what is right and achieve their goals.

We aim to provide best-in-class office environments designed to support our ways of working and aligned with our sustainable property guidelines. The Property and FM teams are responsible for the firm’s estate and enhancing the experience within these spaces.

We are establishing a new team of Front of House specialists through an outsourced provider and are seeking an experienced individual to deliver exceptional client and colleague experiences. This team will ensure colleagues look forward to visiting our offices, have the necessary resources to work effectively, and that clients and visitors feel valued, leaving a positive impression of Grant Thornton.

Role Overview:

As a Front of House Manager within our Property and FM team, you will:

• Own the outsourced FoH contract, develop service excellence, set service levels, and promote ESG initiatives.
• Lead and motivate the FoH team to provide outstanding customer service, including managing client and internal events.
• Collaborate with stakeholders such as location leads, landlords, managing agents, neighbors, suppliers, consultants, and colleagues to deliver a top-tier office experience and drive continuous improvements.

Candidate Profile:

To be successful, you should demonstrate:

• Strong experience in contract and office management.
• Effective team management and motivation skills.
• Willingness to travel across UK offices as needed.

Additional desirable skills include:

• Customer service and leadership experience in a corporate environment.
• Excellent communication and relationship-building skills.
• Commercial awareness, proactivity, organization, and collaboration skills.
• H&S knowledge related to office management and understanding of landlord/tenant roles in multi-let buildings.
• An interest in ESG and driving sustainable change.

Why Join Us:

At Grant Thornton, we value diversity and foster an inclusive culture where everyone’s contributions are appreciated. We encourage you to bring your whole self to work and pursue passions both inside and outside of work.

We support work-life balance through flexible working options and believe that your impact extends beyond your day job—through activities like secondments, charity fundraising, and supporting entrepreneurs globally. Our values—purposefulness, curiosity, candor, and kindness—guide everything we do.

We seek individuals eager to contribute, innovate, and exceed expectations—people committed to doing what’s right for the firm, clients, colleagues, and themselves.