Front of House Manager

Land Rover; Nottingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading automotive company seeks a Front of House Manager to join its Nottingham Audi team. The successful candidate will lead a dedicated team, ensuring exceptional customer service and operational efficiency in aftersales operations. This full-time role also offers an industry-leading benefits package including enhanced holiday entitlement and career development opportunities.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development Opportunities

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym Memberships

Cycle to Work Scheme

One paid day per year for voluntary/community work

Qualifications

• Experience in a similar management role is essential.
• Strong leadership skills to motivate a team.
• Ability to work under pressure.

Responsibilities

• Lead a dedicated team to ensure excellent customer service.
• Oversee service advisors and support the service department.
• Maximise profitability and sales of parts and labour.

Skills

Customer service expertise

Leadership skills

Technical knowledge

Job description

An excellent opportunity has arisen for a Front of House Manager to join Nottingham Audi due to internal movement.

This is a rare and exciting opportunity for someone looking to step into a Front of House role.

As a Front of House Manager, you will lead a dedicated team to ensure excellent customer service and first-time resolution. You will oversee service advisors, support the service department, and deliver comprehensive Aftersales services, including maximising profitability and sales of parts, labour hours, MOT, lubricants, tyres, and subcontracted services.

You will be a key member of the Management Team, reporting to the Aftersales Manager, with a focus on providing outstanding customer service and maintaining an efficient, professional aftersales front of house operation.

This is a full-time role which may include weekends to ensure high-quality service for our customers.

About you

Experience in a similar role is essential, though not necessarily within the motor industry or brand-specific. You should possess strong technical knowledge, the ability to work under pressure, and demonstrate excellent leadership skills to motivate your team.

You should aim for operational excellence, have a strategic mindset, and always prioritize the customer.

Please note that candidates must have management experience and customer service expertise.

Why Sytner?

Sytner Group offers an industry-leading benefits package and fosters a culture of continuous improvement and valuing every individual. We support our colleagues to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development Opportunities
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym Memberships
• Cycle to Work Scheme
• One paid day per year for voluntary/community work

We value diversity and are committed to creating an inclusive environment. We welcome applications from individuals of all backgrounds and are happy to accommodate adjustments during the recruitment process.

For more information on reasonable adjustments, please click here.

We represent over 23 prestigious vehicle brands across 140 UK dealerships. Our focus is on developing talent and building careers, with a recent colleague engagement score of 89%.