Front of House Manager

Grant Thornton UK; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Grant Thornton UK is seeking a Front of House Manager to lead a new team of specialists. This hybrid role involves ensuring exceptional experiences for clients and colleagues, managing operations and service excellence across multiple UK locations, while promoting a culture of diversity and inclusivity.

Benefits

Flexible working options

Opportunities for secondments

Charity work

Support for global entrepreneurs

Qualifications

• Experience in contract and office management is essential.
• Willingness to travel across UK offices as needed.

Responsibilities

• Oversee and develop service excellence in outsourced FoH contract.
• Lead and motivate the FoH team to deliver outstanding customer service.
• Collaborate with stakeholders to enhance office experiences.

Skills

Customer service

Leadership

Communication

Commercial awareness

Organizational skills

Collaboration

H&S knowledge

Job description

More than you expected

The UK member firms of Grant Thornton are part of a global network of independent audit, tax, and advisory firms, comprising over 76,000 professionals across more than 150 countries. We are a team of independent thinkers committed to quality, inclusion, and integrity. Globally, we bring diverse experiences to our clients, delivering a better, personalized, proactive, and agile service. That’s Grant Thornton.

Job Description:

Front of House Manager

Location: Can be based from any of our GTUK offices outside of London.

Working arrangement: Hybrid working with national travel.

Our mission: Every day, our teams help people in businesses and communities to do what is right and achieve their goals.

We are developing a new team of Front of House specialists through an outsourced provider and need an experienced manager to ensure exceptional client and colleague experiences. This team will enhance our office environment, support effective working, and ensure visitors and clients feel valued, leaving a positive impression of Grant Thornton.

Role overview:

As a Front of House Manager within our Property and FM team, you will:

• Own the outsourced FoH contract to develop service excellence, set service levels, and drive ESG initiatives.
• Lead and motivate the FoH team to deliver outstanding customer service, including managing client and internal events.
• Collaborate with stakeholders such as location leads, landlords, managing agents, suppliers, and colleagues to enhance the office experience and drive continuous improvement.

Candidate requirements:

The minimum criteria include strong experience in contract and office management, team management, and willingness to travel across UK offices as needed.

Preferred skills include:

• Customer service and leadership experience in a corporate environment.
• Excellent communication and relationship-building skills.
• Commercial awareness, proactivity, organization, and collaboration skills.
• H&S knowledge related to office management and understanding of landlord/tenant roles in multi-let buildings.
• Interest in ESG and driving positive change.

Why join us?

At Grant Thornton, we embrace diversity and foster an inclusive culture that values difference and respect. We encourage our people to bring their whole selves to work and pursue passions both inside and outside of work.

We support work-life balance through flexible working options and believe your impact extends beyond your job. Opportunities include secondments, charity work, and supporting entrepreneurs globally. Our values—purposefully driven, actively curious, and candid but kind—guide us in doing the right thing for our firm, clients, and society.

We seek individuals eager to contribute, innovate, and exceed expectations, committed to doing what’s right for everyone involved.