Front of House Manager

Sytner Group; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

An exciting opportunity exists for a Front of House Manager at Nottingham Audi to lead a dedicated team in delivering top-tier customer service. Candidates should have management experience, strong leadership skills, and technical knowledge, aiming to enhance customer satisfaction and operational efficiency. Join Sytner Group for an outstanding career advancement in a respected organization with industry-leading benefits.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Experience in a management capacity in a customer service role.
• Strong technical knowledge is essential.
• Ability to work in a high-pressure environment.

Responsibilities

• Lead and manage the Front of House team to deliver exceptional customer service.
• Oversee service department operations and maximize profitability.
• Ensure an efficient aftersales front of house operation.

Skills

Leadership

Customer Service

Operational Excellence

Technical Knowledge

Job description

An excellent opportunity has arisen for a Front of House Manager to join Nottingham Audi due to internal movement.

This is a rare and incredible opportunity for someone wanting to step up to a Front of House role.

As a Front of House Manager, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors and support the team within the service department and deliver a full Aftersales service to our customers, whilst maximising profitability and the sale of parts, labour hours, MOT, lubricants, tyres and subcontracted sales.

You will be an integral member of the Management Team reporting into our Aftersales Manager and delivering the very best customer service with a clear vision to run an efficient and professional aftersales front of house operation.

This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Current experience in a similar role is essential, although not necessarily within the motor industry or Brand. It is important you have strong technical knowledge and ideally, you will have the ability to work in a high-pressure environment and can demonstrate fantastic leadership skills that can drive a team forward.

You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

When applying for this role please consider that we require candidates to have experience in a management capacity and customer service experience.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work
  
  

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.