Front of House Manager

Grant Thornton UK; Oxford; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Grant Thornton UK recherche un Front of House Manager pour diriger une nouvelle équipe spécialisée. Le candidat idéal a une expérience en gestion de contrat et en service client, est capable de motiver son équipe et de collaborer avec divers intervenants pour améliorer l'expérience au bureau. Cette opportunité permettra de faire un impact sociétal à travers des initiatives et des événements internes, le tout dans une culture inclusive favorisant la croissance et la performance.

Benefits

Flexible working arrangements

Opportunités de croissance

Initiatives de bénévolat et collectes de fonds

Qualifications

• Expérience significative en gestion de contrat et de bureau.
• Expérience dans un environnement de service client et leadership souhaitée.
• Capacité à établir des relations et à collaborer efficacement.

Responsibilities

• Gérer le contrat de FoH et conduire des initiatives ESG.
• Motiver l'équipe FoH pour offrir un service client exceptionnel.
• Collaborer avec divers intervenants pour améliorer l'expérience bureau.

Skills

Leadership

Communication

Customer service

Commercial awareness

Organization

Collaboration

Health & Safety knowledge

ESG interest

Job description

More than you expected

The UK member firms of Grant Thornton are part of a global network of independent audit, tax, and advisory firms, comprising over 76,000 professionals across more than 150 countries. We are a team of independent thinkers who prioritize quality, inclusion, and integrity. Worldwide, we bring diverse experiences to our clients, delivering a better, more personalized service that is proactive, agile, and comprehensive.

Job Title: Front of House Manager

Location: Based from any GTUK office outside London

Working Arrangements: Hybrid with national travel

Join us in creating exceptional client and colleague experiences

Our teams support our strategic goal to provide top-tier office environments aligned with sustainable property standards. The Property and FM teams are responsible for managing the firm's estate and enhancing the experience within our spaces.

We are establishing a new team of Front of House specialists through an outsourced provider and seek an experienced individual to lead this initiative. Your role will be to ensure colleagues enjoy a positive experience in our offices, have necessary resources, and that our guests and clients feel valued and impressed with Grant Thornton.

Key Responsibilities

• Manage the outsourced FoH contract, develop service excellence, and drive ESG initiatives.
• Lead and motivate the FoH team to deliver outstanding customer service, including hosting client and internal events.
• Collaborate with stakeholders such as location leads, landlords, managing agents, suppliers, and colleagues to enhance the office experience and implement continuous improvements.

Candidate Profile

To be successful, you should have significant experience in contract and office management, team leadership, and be willing to travel across UK offices as needed.

Additional desirable skills include:

• Experience in customer service and leadership within a corporate setting.
• Excellent communication and relationship-building skills.
• Commercial awareness, proactive approach, organization skills, and collaboration.
• Knowledge of H&S in office management and understanding of landlord/tenant roles in multi-let buildings.
• Interest in ESG and driving positive change.

Why Join Us

At Grant Thornton, we celebrate individuality and foster an inclusive culture that values differences and respects colleagues. We support our people to perform at their best and realize their potential by encouraging authenticity and offering opportunities for growth.

Our culture promotes open interaction with leadership and values your unique contributions. We support flexible working arrangements to help balance work and life commitments.

Beyond the role, you'll have opportunities to make a societal impact through initiatives like secondments, charity fundraising, and supporting entrepreneurs globally. Our values—purposefulness, curiosity, candor, and kindness—guide everything we do.

We seek individuals eager to contribute, innovate, and exceed expectations—people committed to doing what’s right for our firm, clients, colleagues, and themselves.