Front of House Manager

Grant Thornton UK; Milton Keynes; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company seeks a Front of House Manager to enhance client and employee experiences across its UK offices. You will lead a new team of specialists, manage outsourced contracts, and ensure outstanding service standards. This role offers the chance to contribute to sustainable change and develop diverse management skills.

Benefits

Flexible working arrangements

Opportunities for charity work and societal contributions

Qualifications

• Strong experience in contract and office management.
• Team management experience.
• Willingness to travel across UK offices.

Responsibilities

• Own the outsourced FoH contract and develop service excellence.
• Lead and motivate the FoH team for outstanding customer service.
• Collaborate with stakeholders for continuous office experience improvements.

Skills

Customer service

Leadership

Communication

Relationship building

Commercial awareness

Proactivity

Organization

Collaboration

Health & Safety knowledge

Interest in ESG

Job description

More than you expected

The UK member firms of Grant Thornton are part of a global network of independent audit, tax, and advisory firms, comprising over 76,000 professionals across more than 150 countries. We are a team of independent thinkers who prioritize quality, inclusion, and integrity. Globally, we bring diverse experiences to our clients, providing a better, more personalized, proactive, and agile service. That is Grant Thornton.

Job Description:

Front of House Manager

Location: Can be based from any of our GTUK offices outside of London.

Working arrangement: Hybrid working with national travel.

Our vision: NEW GROUND WON’T BREAK ITSELF.

Every day, our teams help businesses and communities to do what is right and achieve their goals.

We aim to provide best-in-class offices designed to support our ways of working and aligned with our sustainable property guidelines. The Property and FM teams at Grant Thornton manage the firm's estate and enhance the employee experience within those spaces.

We are establishing a new team of Front of House specialists through an outsourced provider and need an experienced individual to deliver exceptional client and employee experiences. This team will ensure colleagues look forward to office visits, have the necessary resources to work effectively, and that our guests and clients feel valued, leaving a positive impression of Grant Thornton.

Role overview:

As a Front of House Manager within our Property and FM team, you will:

• Own the outsourced FoH contract, develop service excellence, set service levels, and drive ESG initiatives.
• Lead and motivate the FoH team to provide outstanding customer service, including managing client and internal events.
• Collaborate with stakeholders such as location leads, landlords, managing agents, suppliers, consultants, and colleagues to deliver top-tier service and continuous office experience improvements.

Candidate profile:

The minimum requirements include strong experience in contract and office management, team management, and willingness to travel across UK offices when necessary.

Preferred skills include:

• Customer service and leadership experience in a corporate setting.
• Excellent communication and relationship-building skills.
• Commercial awareness, proactivity, organization, and collaboration.
• Health & Safety knowledge related to office management and understanding of landlord-tenant roles in multi-let buildings.
• Interest in ESG and driving sustainable change.

Why join us:

At Grant Thornton, we celebrate diversity and foster an inclusive culture where everyone’s contributions are valued. We encourage you to bring your whole self to work, pursue your passions, and grow professionally and personally.

We support flexible working arrangements to help balance work and life commitments.

Beyond the role, you'll have opportunities to contribute to societal good through secondments, charity work, and supporting entrepreneurs worldwide. Our values—purposeful, curious, candid, and kind—guide everything we do.

We seek individuals eager to contribute, innovate, and exceed expectations—people committed to doing what's right for the firm, clients, colleagues, and themselves. That’s how it should be.