Front of House Manager

Grant Thornton UK; Guildford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the audit and advisory sector is seeking a Front of House Manager to lead a new team focused on exceptional client and staff experiences. This role requires proven management skills, a strong focus on customer service, and the ability to inspire a team. The position is based in a hybrid arrangement and involves national travel to various offices.

Benefits

Flexible working options

Opportunities for secondments

Charity fundraising activities

Support for entrepreneurs worldwide

Qualifications

• Proven experience in contract and office management.
• Ability to manage and motivate a large team.
• Willingness to travel across UK offices.

Responsibilities

• Own the outsourced FoH contract to develop service excellence.
• Lead and inspire FoH team to provide outstanding customer service.
• Collaborate with stakeholders to enhance the office experience.

Skills

Customer service

Leadership

Communication

Relationship-building

Commercial awareness

Interest in ESG

Job description

More than you expected

The UK member firms of Grant Thornton are part of a global network of independent audit, tax, and advisory firms, comprising over 76,000 professionals in more than 150 countries. We are a team of independent thinkers who prioritize quality, inclusion, and integrity. Across the globe, we bring diverse experiences to our clients, delivering a better experience—personal, proactive, and agile. That’s Grant Thornton.

Job Description:

Front of House Manager

Location: Can be based from any of our GTUK offices outside of London.

Work Arrangement: Hybrid working with national travel.

Our Mission: Every day, our teams help people in businesses and communities to do what is right and achieve their goals.

We are developing a new team of Front of House specialists through an outsourced provider and need someone with experience to deliver exceptional client and staff experiences. This team will ensure our colleagues enjoy their office environment, have what they need to work effectively, and that visitors and clients feel valued, leaving a positive impression of Grant Thornton.

Role Overview:

As a Front of House Manager within our Property and FM team, your responsibilities will include:

1. Owning the outsourced FoH contract to develop service excellence, set service levels, and promote ESG initiatives.
2. Leading and inspiring the FoH team to provide outstanding customer service, including managing client and internal events.
3. Collaborating with stakeholders such as location leads, landlords, managing agents, neighbors, suppliers, consultants, and colleagues to enhance the office experience.

Candidate Requirements:

The minimum criteria include proven experience in contract and office management, managing and motivating a large team, and willingness to travel across UK offices as needed. Skills that are desirable include customer service and leadership in a corporate setting, strong communication and relationship-building abilities, commercial awareness, and an interest in ESG and change management. Basic knowledge of H&S related to office management and landlord-tenant roles in multi-let buildings is also beneficial.

Our Culture and Benefits:

We value diversity and inclusion, fostering a culture where everyone can bring their whole selves to work. Our open culture encourages interaction with leadership and supports personal and professional growth. We offer flexible working options to support work-life balance. Our impact extends beyond daily work, including opportunities for secondments, charity fundraising, and supporting entrepreneurs worldwide. We seek individuals eager to contribute, innovate, and uphold our values—purposefully driven, curious, candid, and kind.