Front of House Manager

Front of House Recruitment; Ascot; On-site; GBP 45,000 - 50,000; Full time

Job summary

A prestigious luxury establishment in Ascot is seeking a Guest Services Manager to elevate their member and guest experience. This newly created role involves leading the front-of-house operations and managing a team to ensure high standards of service delivery. Candidates must have a strong background in luxury hospitality and an innate understanding of high-net-worth expectations.

Qualifications

• Strong background in luxury hospitality or private member services required.
• Demonstrated understanding of high-net-worth individual expectations.

Responsibilities

• Lead, mentor, and manage a team of approximately 15 staff.
• Oversee daily operations of reception and front-of-house areas.
• Manage comprehensive concierge service and member journey.

Skills

Team Leadership

Customer Service

Problem Solving

Education

Background in Luxury Hospitality

Job description

Guest Services Manager / Membership Manager
Berkshire SL5 - Ascot
£45,000 to £50,000

Guest Services Manager / Reception Manager / Membership Manager - in Surrey - for a 5* VERY HIGH END Establishment

This is a newly created, pivotal role designed to elevate the member and guest experience at our luxury establishment. The Guest Services & Membership Manager will be responsible for overseeing all front-of-house operations, ensuring seamless service delivery, and developing an exceptional member journey. The successful candidate will possess a strong background in luxury hospitality or private member services, demonstrating an innate understanding of high-net-worth individual expectations.

Key Responsibilities:

• Front of House (FOH) Management: Lead, mentor, and manage a team of approximately 15 staff, including 10 Service Assistants and 5 Reception FOH staff. Oversee daily operations of reception and front-of-house areas, ensuring impeccable standards. Develop and implement procedures to optimize efficiency and enhance guest experience. Resolve operational issues promptly to minimize disruptions.
• Concierge Services: Operate and manage a comprehensive concierge service, handling requests from dinner bookings to bespoke events. Anticipate member needs and offer personalized assistance to enhance their experience.
• Guest Room & Booking Management: Ensure accuracy and efficiency of guest room bookings, coordinating with relevant departments. Oversee check-in and check-out processes.
• Member Journey & Experience Development: Own the end-to-back member journey, striving for a seamless experience from initial contact onwards. Identify opportunities to enhance satisfaction and loyalty through proactive, personalized service. Reflect the establishment's high standards across all touchpoints.
• Team Leadership & Development: Recruit, train, and develop a high-performing team, fostering a culture of excellence. Conduct performance reviews, provide coaching, and ensure effective staffing and scheduling.