Front Of House Manager

Strand Palace Hotel; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

The Strand Palace Hotel in London is seeking a Front Of House Manager to lead guest service operations. The ideal candidate will have a strong background in hospitality management, demonstrating excellence in guest relations and team leadership. Enjoy a vibrant workplace culture with numerous benefits and opportunities for personal and professional development.

Benefits

Career development courses

Access to earned wages anytime

Free meals during shifts

Employee bonus scheme

Discounted hotel stays

Free gym and yoga classes

Paid volunteering day

Life assurance scheme

Confidential employee assistance helplines

Qualifications

• Proven experience in Front of House management.
• Passionate about delivering outstanding guest experiences.
• Able to motivate and lead a team effectively.

Responsibilities

• Set and monitor operation standards in line with hotel strategy.
• Manage budget, KPIs, revenue, and cost control.
• Lead team interactions and ensure guest satisfaction.

Skills

Guest Service

Team Leadership

Problem Solving

Budget Management

Job description

Front Of House Manager

Develop your career at Strand Palace - Great Place to Work 2024

Join our team at Strand Palace, located in the heart of central London. We are looking for an experienced Front of House Manager to lead our Front Office, Night team, and Guest Service functions to create a seamless experience for all our guests.

About Strand Palace

Part of London & Regional Hotels, Strand Palace is one of London’s largest independent hotels. We have been welcoming guests from all corners of the UK and worldwide since 1909. Right in the heart of London, all 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920's.

About L+R Hotels

L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean.

Benefits for Front of House Manager

Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Career paths with paid learning & development courses including apprenticeships
• Access to your earned wages whenever you need them via Wagestream – no need to wait for payday!
• Free breakfast, lunch, and dinner on every shift
• ‘Introduce a Friend’ bonus scheme earning you up to £300.
• Free laundry and dry cleaning to save you money.
• Free gym and Yoga classes
• ½ day paid time off on your birthday
• Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
• Paid volunteering day
• Life assurance scheme
• 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
• North Bank discount card
• Cashback plan for dental, vision & physiotherapy.
• 50% off food and drink in the hotel bar and restaurant for you and your friends/family
• Discounted room rates for you and your friends/family at Strand Palace
• Additional access to discounted room rates at hotels worldwide, including L+R Hotels

Key Responsibilities

• Set, monitor, and review standards of operation and service in line with hotel strategy, values, and industry trends.
• Manage the budget and KPIs for the department including generating revenue and controlling costs.
• Lead and motivate the team to interact frequently and daily with our guests to seek feedback and build positive guest relations and loyalty.
• Manage skills gaps and vacancy by developing the team and effective recruitment.
• Be familiar with all operational standards and be available to cover roles during busy periods, including periodic night shifts.
• Lead the stabilisation and expansion of the Guest Services functions to maintain strong guest satisfaction

What We’re Looking For

• Proven background in Front of House management roles, demonstrating expertise in guest service and operations.
• Passionate about delivering outstanding guest experiences .
• Skilled at motivating and leading teams to ensure exceptional service
• Quick thinking and composed under pressure, adept at resolving unexpected situations for guest satisfaction.

Working with us

Awarded a Great Place to Work - At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confident, creative and personable. If these traits align with your own personality, then Strand Palace is the perfect fit for you.
From staff-themed lunches, sponsored charity walks, freshly baked cakes the Executive Team serving a hot breakfast to our teams, and our Town Hall presentations each month, we have a calendar of well-being events for our team that help us take a break and get to know other departments within the hotel.
Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the Future Plus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate.

Want to start your journey with Strand Palace today?

Apply now to join the team.