Front of House Manager

N Family Club; London; On-site; GBP 29,000 - 40,000; Full time

Job summary

Join a leading nursery group as a Front of House Manager in London, where you'll be the welcoming face for parents and children. This role involves managing communications, overseeing nursery operations, and ensuring a warm atmosphere. Enjoy a competitive salary, generous benefits, and opportunities for professional growth in a supportive environment.

Benefits

Performance-related bonus

Generous holiday allowance

Complimentary lunch and drinks

Personal development fund

Clothing allowance

Childcare discount

Emergency childcare access

Referral bonuses

Health & wellbeing discounts

Qualifications

• Experience in managing parent communications and nursery operations.
• Ability to maintain high standards and ensure compliance.

Responsibilities

• Welcome parents and children, managing communications and tours.
• Oversee nursery operations and ensure cleanliness and safety standards.

Skills

Communication

Management

Customer Service

Job description

2 days ago Be among the first 25 applicants

Description

★ It’s official… We’ve been certified as a Great Place to Work! ★

★ Your Dream Career in 2025 Starts Here: Join N Family Club and enjoy the best salaries, benefits, and career growth opportunities in the industry! ★

Department: Nursery Operations

Location: Angel, London

Compensation: £29,453 - £39,520 / year

Description

★ It’s official… We’ve been certified as a Great Place to Work! ★

★ Your Dream Career in 2025 Starts Here: Join N Family Club and enjoy the best salaries, benefits, and career growth opportunities in the industry! ★

Discover the N Advantage — Our competitive salary and benefits package for 2025:

• Competitive Salary: Earn between £28,000 - £39,520, reflecting your experience and dedication
• Bonus: Performance-related bonus of up to £1,750 per year
• Generous Holiday: Enjoy up to 35 days of holiday a year, including a ‘Me’ day of your choice and time off between Christmas and New Year
• Daily Perks: Complimentary lunch and drinks every day
• Professional Growth: Access a personal development fund of £100 per year to support your continued education
• Exclusive N Academy Access: Receive paid time off and funding for qualifications like Level 3, EY Degrees, Forest School, Leadership Training, and more
• No Uniforms: Enjoy a £100 annual clothing allowance to dress in your own style
• Family-Friendly Benefits: Enhanced maternity/paternity/adoption/shared parental leave pay after 2 years of service, fostering leave, neonatal leave, and more
• Childcare Discount: Get a 40% discount on childcare at our nurseries
• Emergency Childcare: Access 6 backup childcare days at any of our nurseries when you need it

But that’s not all…

• 5-Year Bonus: Celebrate your 5th year n.iversary with a round-the-world trip and 2 extra weeks of holiday
• 10-Year Bonus: After 10 years, enjoy an OUT OF THIS WORLD experience and another 2 weeks of holiday
• Referral Bonuses: Earn up to £1,000 for every friend you refer who joins N Family Club
• Exclusive Discounts: Access discounts on groceries, shopping, entertainment, and more with the Each Person’s app
• Travel Support: Season pass loans and cycle-to-work schemes to make commuting easy
• Social Fun: Join us for our annual Winter Party, Summer BBQ, and regular team socials
• Health & Wellbeing: Discounts on gym memberships and digital fitness classes through My Gym Discounts

Why N Family Club? We’re more than just a nursery group; we’re the UK’s most innovative early years education provider.

Our vision? To be the highest quality, and most loved, early years education group in the UK.

Our purpose? To inspire and develop the next generation to reach their full potential in an ever-changing world.

At N Family Club, we dreamed of creating a place where early years education would be reimagined. A place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We're proud to be making that dream a reality, and now, we’re inviting you to be a part of it!

What it means to be a Front of House Manager at N Family Club… As a Front of House Manager, you’ll be the welcoming face of the nursery, acting as the first point of contact for both parents and their children. Your role will require a balance of warm, efficient, and professional communication, ensuring that both parents and team feel supported and valued.

Get ready for a stellar adventure at N Family Angel – where joy and learning take centre stage in the heart of Islington! Join the excitement as part of our fantastic team at our 129-place nursery, a haven for little dreamers in the vibrant neighbourhood of Angel.

Navigating the urban jungle is a breeze with our fantastic transport links. Local buses 73, 30, and 43 stop right at our doorstep, ensuring a smooth and cheerful journey. And for those who prefer the underground groove, the Angel station is just a short walk away – talk about a commute with style!

Ready to make 2025 your year? Apply now and be part of something extraordinary. Your dream career starts here!

For more information about N Family Club, our team culture, and our world-class benefits, visit our Careers website or check out our Glassdoor page.

Key Responsibilities

• Be the face of the nursery and N Family Club, welcoming our parents and children each day and being their first point of contact over email and telephone;
• Own the ‘Go Beyond’ experience within the nursery - including ensuring our Parent Breakfast Bar is well-stocked and well-presented every morning and creating a warm and inviting atmosphere;
• Be responsible for managing parent communications; ensuring all emails are responded to within the allocated SLAs, responding to parent surveys, actioning sessional change requests, and ensuring personal tours happen on time.
• Organising and overseeing new children’s settling in sessions
• Line management of the Nursery Operations team (kitchen and cleaning), working collaboratively to ensure cleaning and kitchen standards meet that of N and industry regulations.
• Liaison with the Facilities and Maintenance team to ensure that the building is kept in impeccable condition, and any repairs are carried out quickly and safely
• Own the operational management of the nursery, operating all of our ‘behind the scenes’ systems, processes and procedures, including budgeting, pipedrive (occupancy), invoicing, procurement and the creation of team rotas in line with capacity.
• Responsibility for commercial performance, including the ongoing monitoring of occupancy to reach our 95% target, management of the waiting list and sending of relevant updates, processing of notices and reselling of notices, management of plan changes and management of the inbox and responsibility for parent emails / updates.
• Assisting the people team with compliance actions such as in-person Right to Work verifications
• Assisting our marketing team with the creation of our regular nursery newsletter
• Assisting our Events Coordinator with our curated programme of Family Club events, aiding with the planning, procuring, staffing and driving of attendance
• Ensure that daily, weekly, monthly and termly HandS-related tasks and checks happen promptly and thoroughly with any concerns followed up on; continually ensuring all policies, procedures and practices are embedded and reflective of an open culture of behavioural safety.
• Be a role model for exceptionally high standards, never cutting corners, thriving on feedback and leading on operational excellence!
• Responsible for always adhering to the company's H&S policy: “Statement of Intent

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Education Management

Referrals increase your chances of interviewing at N Family Club by 2x

Get notified about new Front of House Manager jobs in London, England, United Kingdom.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

Uxbridge, England, United Kingdom 1 week ago

London, England, United Kingdom 19 hours ago

London, England, United Kingdom 1 month ago

Department Manager (10-month maternity cover) - Fine Jewellery & Watches

London, England, United Kingdom 3 weeks ago

Restaurant Manager : Liverpool street : A GBP 50/55,000 (Epic business)

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom £36,000 - £48,000 12 hours ago

London, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.