Front of House Manager

Westfield Health; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dynamic Front of House Manager to lead a dedicated team in a prestigious corporate environment. This role focuses on delivering exceptional customer service and managing operations smoothly within a large investment bank. The ideal candidate will possess outstanding communication skills, a keen attention to detail, and the ability to thrive in a fast-paced environment. Join a company that values employee wellbeing and offers a supportive work culture, where your contributions will directly enhance the customer experience. If you are passionate about service excellence and team development, this opportunity is perfect for you.

Qualifications

• Experience in a customer service focused environment is essential.
• Exceptional planning and organisation skills with the ability to multitask.

Responsibilities

• Deliver excellent customer service levels that exceed expectations.
• Manage the membership database efficiently and effectively.

Skills

Customer Service

Planning and Organisation

Communication Skills

Attention to Detail

Multitasking

IT Skills

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Job title	Front of House Manager
Location	Central London
Opportunity	Full Time, Permanent

The Front of House Manager will work within the Management Team operating in a prestigious corporate environment within a large investment bank based in Central London where employee wellbeing is a key part of daily life.

As the Front of House Manager, you will be responsible for the Front of House team ensuring the department delivers a 5* customer service experience and is able to find solutions to member enquiries. They will also be responsible for ensuring the Front of House operation runs smoothly by managing the rota, retail stock ordering and membership management including sign ups, cancellations and all membership enquiries.

About the role

Main Duties:

• Deliver excellent customer service levels that exceed expectations.
• Ensuring the membership database is managed efficiently and effectively.
• Create a hub of knowledge to support all member and non-member enquiries.
• Flexible to be able to conduct opening, mid and closing shifts.
• Present a monthly report on the department covering performance and opportunities.
• Collaborate with the fitness department.
• Promote a culture of excellence and continuous improvement.
• Develop FOH team with goal setting and long term planning.

To succeed as part of the management team you will have:

• Experience in a customer service focused environment.
• A team player with exceptional planning and organisation skills with the ability to multitask.
• Outstanding communication and customer service skills.
• Approachable, personable, and able to adapt to different situations, always keen to delight customers and improve their experience.
• Excellent attention to detail.
• Ability to work in a pressurised environment.
• Flexible and ‘can do’ attitude.
• Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word.

Life at Westfield

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us - and happy colleagues make happy customers; it’s a win-win!

To see more of our benefits, please go to our website.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.

If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.

We’re so excited to meet you!

Help with your application

If you would like any further information or support, please email [e-mail].