Front of House Manager

Park Plaza; Leeds; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

30 days holiday

Discounted hotel rates

F&B discounts

Two daily meals

Wagestream access

Refer a Friend bonus

Wellbeing programme

Ride to Work

Partner discounts

Uniform dry cleaning

Finance advice

Employee assistance

Company pension

Training & development

Job summary

Park Plaza Leeds is seeking a Front of House Manager to lead the heart of the hotel, delivering a consistently outstanding guest experience from arrival to departure. You will drive service excellence, coach the front office team and collaborate with hotel leadership to uphold brand standards and financial targets.

In this guest‑facing role you will engage with guests, manage performance, optimise staffing and oversee housekeeping, reception and guest services with a calm, professional presence.

Qualifications

• Proven experience in leadership of front-of-house in a branded hotel environment.
• Strong knowledge of front office systems and procedures.
• Experience developing and coaching teams to high performance.

Responsibilities

• Take ownership of Front of House operations to deliver consistent guest experiences.
• Engage with guests, address feedback and resolve issues with confidence and care.
• Lead, coach and develop front office teams to create a high‑performance culture.
• Optimise staffing, resources and rotas to meet demand.
• Drive service excellence, brand standards and compliance across the department.
• Manage productivity, payroll and cost controls in line with targets.
• Identify opportunities to enhance guest experience, revenue and efficiency.
• Collaborate with Operations, Guest Experience, Finance, HR and Commercial teams.
• Ensure health & safety, data protection, asset protection and ESG standards are adhered to.

Skills

Front office leadership

Branded hotel experience

Opera PMS knowledge

Forecasting tools

People management

Operational excellence

Brand standards

Tools

Opera PMS

Forecasting software

Job description

Front of House Manager - Park Plaza Leeds

At Park Plaza, authenticity is at the heart of everything we do. As our Front of House Manager, you will lead the heart of the hotel, setting the standard for service excellence, people leadership and operational performance, ensuring every guest experience feels personal, confident and memorable.

This is a highly visible, guest‑facing role where you will act as a brand ambassador, working collaboratively with hotel leaders to ensure our guests receive a consistently outstanding experience from arrival to departure.

What You Will Be Responsible For

• Take full ownership of the Front of House operations, ensuring the intended guest experience is delivered consistently
• Act as the face of the hotel, engaging with guests, handling feedback and resolving issues with confidence and care
• Lead, coach and develop your management and front office teams, creating a high‑performance and engaged culture
• Ensure staffing, resources and rotas are optimised to meet business demand
• Drive service excellence, brand standards and compliance across the department
• Manage departmental productivity, payroll and cost controls in line with targets
• Identify opportunities to enhance guest experience, revenue and operational efficiency
• Work closely with key stakeholders across the hotel including Operations, Guest Experience, Finance, HR and Commercial teams
• Ensure health & safety, data protection, asset protection and ESG standards are adhered to at all times

About You

• Proven experience as a Front of House Manager or Assistant Front Office Manager within a branded hotel environment
• Strong operational knowledge of Front Office systems and procedures
• Confident people leadership skills with experience managing performance and engagement
• Commercial awareness with the ability to balance service excellence and operational efficiency
• Excellent communication skills and a calm, professional presence
• Strong systems knowledge, including Opera PMS and workforce or forecasting tools
• A values‑led approach aligned to Trust, Respect, Teamwork, Enthusiasm, Commitment & Care

Your Benefits

• 30 days holiday per year - including bank holidays, increasing with years of service
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• Food & Beverage discounts at our restaurants and bars (for your whole party)
• Two free meals per day, every day (including days off if you wish to come in!)
• Access to 40% of your pay before payday through Wagestream
• Recommend a Friend scheme – up to £750
• Vitality at Work scheme with gym discounts and wellbeing perks
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at major retailers, supermarkets, attractions, restaurants and cinemas
• Free dry cleaning for your work uniform
• Free financial & mortgage advice
• 24/7 employee assistance programme
• Free dry cleaning for work uniform
• Company pension plan, award‑winning training, staff celebrations and development opportunities

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.