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Front of House Manager

Val Wade Recruitment

Greater London

On-site

GBP 36,000 - 44,000

Full time

20 days ago

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Job summary

Join a forward-thinking university as a Front of House Manager, where you will lead operations in a newly developed student residence in Southwark, London. This exciting opportunity involves managing a dedicated team to ensure exceptional service, compliance with safety standards, and a supportive environment for students. Your role will be pivotal in creating a welcoming atmosphere and enhancing student wellbeing. With excellent career development opportunities and a commitment to inclusivity, this role offers a chance to make a real difference in students' lives while enjoying a competitive salary and benefits.

Benefits

Excellent pension scheme

Career development opportunities

Holiday entitlement

Inclusive university community

Qualifications

Experience managing teams in customer-facing environments.
Strong understanding of compliance and safety in residential settings.

Responsibilities

Manage and motivate a front-of-house reception team.
Ensure compliance with university service standards and safety procedures.
Monitor and maintain service KPIs and occupancy targets.

Skills

Team Management

Customer Service

Operational Procedures

Emergency Handling

Communication Skills

Organizational Skills

Education

Experience in Higher Education or Student Accommodation

Understanding of Health and Safety Procedures

Tools

Property Management Systems

Microsoft Excel

Microsoft Teams

Microsoft SharePoint

This range is provided by Val Wade Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Front of House Manager – Student Accommodation, Permanent, Southwark / London, £36,008 – £43,854, 9-5pm Monday to Friday, On-Site

We are seeking an experienced Front of House / Operations Manager to lead the daily operations of a newly developed student residence in Southwark, London. This is an exciting opportunity to join a forward-thinking university committed to delivering a first-class living experience for its students.

As the on-site lead, you’ll play a vital role in building a welcoming, well-managed environment, ensuring that services run smoothly and students feel safe, supported, and at home.

Key Responsibilities:

Manage and motivate a front-of-house reception team to provide exceptional service.
Work closely with an external facilities management partner to oversee maintenance, cleaning, and security standards.
Ensure compliance with university service standards, GDPR, and health and safety procedures.
Manage operational systems, including the Property Management System, finance records, and rota planning.
Support student wellbeing by serving as the first point of contact for pastoral matters and community building.
Monitor and maintain service KPIs, budgets, and occupancy targets.

Ideally you will have:

Experience managing teams in a customer-facing environment (e.g. hospitality, accommodation, or student services).
Strong understanding of operational procedures, compliance, and safety in a residential setting.
Comfortable using Property Management Systems and Microsoft tools (Excel, Teams, SharePoint).
Ability to handle emergencies, resolve complaints, and support student wellbeing.
Organised, proactive, and capable of prioritising workloads during peak periods.
Experience working in Higher Education or student accommodation.
Familiarity with health and safety procedures including PEEPs, fire safety, and emergency planning.

Why this role?

Be part of a diverse, inclusive, and values-driven university community.
Help shape a new residence from the ground up.
Excellent pension scheme and holiday entitlement.
Opportunities for career development and training.
Work that truly makes a difference in students’ lives.

If you have the skills and experience detailed above, please apply today and help create an exceptional student living experience.

Due to the large number of applications that we receive, only shortlisted candidates will be contacted.

Seniority level

Seniority level
Executive

Employment type

Employment type
Full-time

Job function

Job function
Management
Industries
Hospitality and Higher Education

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