Front of House Manager

LGH Hotel Management Ltd; Gloucester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel management company seeks a dynamic Front of House Manager for the Gloucester Robinswood Hotel. The ideal candidate will lead the Front Office team to ensure exceptional guest service, streamline operations, and enhance guest satisfaction. Minimum 3 years of experience in a similar role is essential along with strong leadership and communication skills. This position offers employee discounts, wellness programs, and more.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free meals on duty

Free parking

Qualifications

• Minimum of 3 years in a similar role within the hotel industry.
• Ability to motivate and develop a team.
• Excellent communication skills to handle guest complaints.

Responsibilities

• Manage and motivate the Front Office team for exceptional service.
• Ensure all front desk duties are completed efficiently.
• Implement procedures for smooth Front Office operations.

Skills

Leadership

Communication

Problem-solving

Tools

Opera

Fidelio

Job description

Front of House Manager

Gloucester Robinswood Hotel, Signature Collection By Best Western

The Opportunity

Are you a highly motivated and experienced professional ready to lead our hotel's Front Office team? We're looking for a dynamic Front Office Manager to ensure our guests receive exceptional service from check-in to check-out.

What You'll Do:

• Lead with Excellence: Manage and motivate the Front Office team, ensuring exceptional guest service is delivered at all times.
• Oversee Operations: Ensure all front desk duties, including check-in, check-out, and billing, are completed accurately and efficiently.
• Streamline Processes: Develop and implement procedures to ensure the smooth operation of the Front Office, including managing inventory and supplies.
• Coordinate Seamlessly: Work closely with other hotel departments to provide a seamless guest experience.
• Enhance Guest Satisfaction: Monitor guest feedback and implement changes to continuously improve service.
• Train & Develop: Train new team members and provide ongoing training to enhance the skills of all team members.
• Drive Success: Develop and implement strategies to increase revenue and occupancy.

Why Join Us:

Impactful Role: Play a crucial role in ensuring every guest has a memorable stay.
Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Minimum of 3 years of experience in a similar role within the hotel industry
• Strong leadership and management skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills, with the ability to handle guest complaints effectively
• Proficient in hotel management software, such as Opera or Fidelio
• Ability to work well under pressure and handle multiple tasks simultaneously
• Strong analytical and problem-solving skills
• Proven track record in achieving revenue targets and improving guest satisfaction
• Flexibility to work varying schedules including weekends and holidays

If you are a self-motivated, results-driven individual who has a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity as a Front Office Manager.

Hotel

Just 5 minutes from the M5 and a short taxi ride from Gloucester train station, you’ll find the Gloucester Hotel, part of the Signature Collection By Best Western. Conveniently located between junctions 11A and 12 of the M5, the hotel is only a 5-7 minute drive from the motorway, whether you’re traveling north or south.

The hotel features 95 bedrooms, including 6 family rooms, and meeting rooms for up to 180 delegates. It also has a Civil Ceremony licence and a versatile wedding suite that can accommodate up to 200 guests. Guests can enjoy the health club, which includes a squash court, beauty treatment area, swimming pool, and children’s pool.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.