Guest Service Agent

The Caledonian Hotel; City of Edinburgh; In loco; GBP 15.000 - 21.000; Part-time

Vantaggi offerti da questo lavoro

Hourly rate £12.86

Free meals on duty

50% off Food & Beverage venues

Leisure facilities discount

Travel program for staff nights away

Fully funded apprenticeships

28 days annual leave

Career development

Descrizione del lavoro

The Caledonian Edinburgh, a luxury hotel in the heart of Edinburgh, is seeking a Guest Services Agent to deliver a refined guest journey from arrival to departure. This part-time role covers 32 hours over 4 days, with a focus on first impressions and personalised service in a luxury setting.

Ideal candidates are warm, professional and flexible across shifts, able to upsell and maintain high standards of hospitality. Hilton brand standards and staff development opportunities are offered.

Competenze

• Polished and welcoming hospitality professional
• Strong communication and organisational skills
• Proactive, adaptable and calm under pressure

Mansioni

• Handle check-in/check-out with warmth and discretion
• Deliver attentive, personalised front-of-house service
• Uphold luxury standards and brand values
• Support Front of House team to exceed guest expectations
• Respond to guest inquiries and upsell where appropriate

Conoscenze

Hospitality

Guest service

Communication

Organisational skills

Calm under pressure

Descrizione del lavoro

Contract type: Permanent

Hours: Part Time

Posted date: 02/10/2026

Set within the heart of Edinburgh, The Caledonian Edinburgh invites guests into beautifully re-imagined bedrooms inspired by Scotland’s landscapes and heritage. We are seeking a

Guest Services Agent to help deliver a seamless, refined experience from first arrival to final farewell. This is a part-time contract of 32 hours, over 4 days.

The Person:

• A polished and welcoming professional with a passion for luxury hospitality
• Naturally warm, confident and composed in all guest interactions
• Detail-orientated with strong communication and organisational skills
• Proactive, adaptable and calm under pressure
• Flexible to work across varied shifts, supporting hotel operations.

The Role:

• Deliver a seamless, refined guest journey from arrival to departure
• Act as the first and lasting impression of The Caledonian Edinburgh
• Provide attentive, personalised front-of-house service
• Uphold the hotel’s luxury standards and brand values at all times
• Support the wider Front of House team in exceeding guest expectations.

Key Responsibilities:

• Manage check-in and check-out with efficiency, discretion and warmth
• Respond promptly to guest enquiries, resolving requests professionally
• Maintain thorough knowledge of room categories, rates and promotions
• Maximise occupancy and revenue through confident upselling
• Follow all security, cash handling and health and safety procedures.

The Benefits:

• Hourly Rate of £12.86
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Days of Annual Leave, increasing with long service
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

Why Join Us

At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.

Begin your journey with one of Edinburgh’s most iconic