Front of House Leader - Inspire Teams & Elevate Service

Pret A Manger; Gloucester; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Annual leave 28 days

Pension plan

Healthcare plan

Free meals

Club Pret discounts

Loyalty awards

Marketplace discounts

Free shoes

Job summary

Pret A Manger is hiring for a Front of House Leader to guide in-shop teams, coach performance and maintain high service standards. You’ll lead with energy, help protect profit, and ensure customers have a great experience, even during busy periods.

The role blends hands-on shop floor activity with people leadership. Base pay is £14.10 per hour after training, with the chance to grow within a fast-paced hospitality environment that values warmth, generosity and team success.

Qualifications

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for exceptional customer service.
• Spread joy every day: small acts of kindness are a big part of the Pret experience.

Responsibilities

• Coaching and mentoring shop teams to maintain high standards and energy.
• Roll up sleeves on the coffee machine and support shop operations during busy times.
• Protect profit and keep customers happy by leading with purpose and delivering great energy.

Skills

Team leadership

Customer service

Energetic

Kind & honest

Job description

Pret A Manger is hiring for a Front of House Leader to guide in-shop teams, coach performance and maintain high service standards. You’ll lead with energy, help protect profit, and ensure customers have a great experience, even during busy periods.

The role blends hands-on shop floor activity with people leadership. Base pay is £14.10 per hour after training, with the chance to grow within a fast-paced hospitality environment that values warmth, generosity and team success.