Front of House Leader - Hospitality Champion

Pret A Manger; Manchester; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Mystery Shopper bonus

Shift differential 3-5am

28 days annual leave

Pension

Healthcare

Free food and drink

Club Pret Membership

Loyalty awards

Marketplace discounts

Free shoes

Job summary

Pret A Manger in the UK is hiring Front of House Leaders to coach and mentor shop teams, uphold high standards and deliver exceptional customer service even when the shop gets busy.

You’ll roll up your sleeves on the coffee machine, lead with energy and compassion, and help drive store performance while making the Pret experience special for every customer. We value warmth, teamwork and a positive, inclusive workplace.

Qualifications

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for exceptional customer service.
• Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
• Experience needed: You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

Responsibilities

• Coach and mentor shop teams to sustain high standards and great energy.
• Maintain upbeat morale and ensure excellent customer service during busy periods.
• Lead with empathy, roll up sleeves on the coffee bar and support store metrics.

Skills

Kindness

Honesty

Generosity

Customer service

Leadership

Motivation

Job description

Pret A Manger in the UK is hiring Front of House Leaders to coach and mentor shop teams, uphold high standards and deliver exceptional customer service even when the shop gets busy.

You’ll roll up your sleeves on the coffee machine, lead with energy and compassion, and help drive store performance while making the Pret experience special for every customer. We value warmth, teamwork and a positive, inclusive workplace.