Front of House Leader: Inspire & Coach Guests

Pret A Manger (Europe) Ltd; Bath; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Mystery Shopper bonus

Free food and drink while working

28 days annual leave

Pension scheme

Healthcare cash plan

Club Pret Membership

Loyalty rewards

Job summary

Pret A Manger (Europe) Ltd is hiring a Front of House Leader in Bath. You will coach and mentor shop teams, keep service standards high and motivate staff to deliver exceptional customer experiences even when it gets busy.

As a shop leader you’ll focus on hospitality, teamwork and maintaining Pret’s values while supporting daily operations and delivering a warm, welcoming customer journey.

Qualifications

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.

Responsibilities

• Coaches and mentors the in‑shop team as Front of House Leaders.
• Keeps standards high and maintains strong energy during busy periods to ensure great customer service.
• Supports shop operations and contributes to a positive Pret experience for customers.

Skills

Team leadership

Customer service

High energy

Hospitality experience

Job description

Pret A Manger (Europe) Ltd is hiring a Front of House Leader in Bath. You will coach and mentor shop teams, keep service standards high and motivate staff to deliver exceptional customer experiences even when it gets busy.

As a shop leader you’ll focus on hospitality, teamwork and maintaining Pret’s values while supporting daily operations and delivering a warm, welcoming customer journey.