Front of House Lead — Student Services & Events

Leeds University Union; Ledston; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance

Union staff discounts

Staff events

Job summary

Leeds University Union (LUU) is seeking a Front of House Coordinator to deliver a welcoming, professional and efficient service for students, staff, visitors and customers. You will oversee daily Front of House operations, supervise a team of Front of House Assistants, and maintain high standards of service.

With strong organisational and communication skills, you will manage enquiries, support events setup and room bookings, and help ensure spaces are safe, well-presented and operating

Qualifications

• Experience delivering customer service in a busy environment.
• Excellent communication and interpersonal skills with diverse stakeholders.
• Strong organisational abilities and ability to juggle multiple priorities.
• Experience coordinating or supervising team members.
• Proficiency with IT systems and Microsoft Office.

Responsibilities

• Oversee day-to-day Front of House operations.
• Coordinate Front of House Assistants and ensure high service standards.
• Manage enquiries, events setup and room bookings.
• Monitor service quality and ensure spaces are safe and well-presented.

Skills

Customer service

Communication skills

Organisational skills

IT literacy

Problem solving

Tools

Microsoft Office

Job description

Leeds University Union (LUU) is seeking a Front of House Coordinator to deliver a welcoming, professional and efficient service for students, staff, visitors and customers. You will oversee daily Front of House operations, supervise a team of Front of House Assistants, and maintain high standards of service.

With strong organisational and communication skills, you will manage enquiries, support events setup and room bookings, and help ensure spaces are safe, well-presented and operating