Front Of House Coordinator

Leeds University Union; Ledston; In loco; GBP 24.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holiday allowance

Union staff discounts

Staff events

Descrizione del lavoro

Leeds University Union (LUU) is seeking a Front of House Coordinator to deliver a welcoming, professional and efficient service for students, staff, visitors and customers. You will oversee daily Front of House operations, supervise a team of Front of House Assistants, and maintain high standards of service.

With strong organisational and communication skills, you will manage enquiries, support events setup and room bookings, and help ensure spaces are safe, well-presented and operating

Competenze

• Experience delivering customer service in a busy environment.
• Excellent communication and interpersonal skills with diverse stakeholders.
• Strong organisational abilities and ability to juggle multiple priorities.
• Experience coordinating or supervising team members.
• Proficiency with IT systems and Microsoft Office.

Mansioni

• Oversee day-to-day Front of House operations.
• Coordinate Front of House Assistants and ensure high service standards.
• Manage enquiries, events setup and room bookings.
• Monitor service quality and ensure spaces are safe and well-presented.

Conoscenze

Customer service

Communication skills

Organisational skills

IT literacy

Problem solving

Strumenti

Microsoft Office

Descrizione del lavoro

Salary: £, per annum Full time - .5 hours per week - 5 days out of 7, worked on a rota basis between 8am and 6:pm Closing Date: 9am Wednesday November 6 Job ref: /

Leeds University Union (LUU) is a charity that helps over , students Love their time at Leeds. Located at the heart of campus, the Union is a space to meet people, make new friends and get involved.

Find out more about Leeds University Union at or follow us on .

About the role:

As a Front of House Coordinator, you will play a key role in delivering a welcoming, professional, and efficient service for students, staff, visitors, and customers. Supporting the Front of House Lead, you'll oversee the day-to-day running of Front of House operations, coordinate a team of Front of House Assistants, and ensure the highest standards of customer service are maintained.

You’ll be responsible for managing enquiries, supporting events set up and room bookings, monitoring service standards, and helping to ensure our spaces are safe, well-presented, and operating effectively. This is a varied and hands-on role that requires excellent organisation, strong communication skills, and a commitment to creating an outstanding customer experience.

What we’re looking for:

We’re looking for a proactive and customer-focused individual who thrives in a busy environment and enjoys working with people.

The ideal candidate will have:

• Experience delivering excellent customer service in a customer-facing environment.
• Strong communication and interpersonal skills, with the ability to build positive relationships with a wide range of stakeholders.
• Excellent organisational skills and the ability to manage multiple priorities effectively.
• Experience supporting, coordinating, or supervising colleagues within a team environment.
• Confidence using IT systems, including Microsoft Office and other digital platforms.
• A proactive approach to problem-solving and service improvement.
• The ability to remain calm under pressure and make sound decisions.
• A commitment to creating an inclusive, welcoming, and professional environment for everyone.

If you’re passionate about delivering exceptional service and enjoy working as part of a collaborative team, we’d love to hear from you.

What you get in return:

The benefits you can enjoy include enhanced holiday of days plus bank holidays along with 7 Union close days. There is also the option to buy back up to 5 extra days of holiday per year. At LUU you get Easter, Christmas & New Year off which is unheard of in high street retail. There are extensive opportunities for learning and further development, NUS TOTUM Card, onsite venue staff discounts, discounted travel card, and discounted gym membership.

LUU highly values inclusivity and we welcome applications from all sections of the community.