Front of House Lead — Bar & Café, Growth & Perks

Loungers; Sutton Coldfield; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Hourly pay + tips

Free meal on shift

50% discount on food & drinks

Career development

Job summary

Loungers, Verdo Lounge, England, is seeking a Front of House Supervisor to lead shifts, guide staff, and ensure top‑level guest service. The role offers a friendly team environment with opportunities to progress within a growing hospitality brand.

You'll oversee daily operations, coach colleagues, and maintain standards across the floor, bar, and pass. The position suits someone ready to step into management, with hands‑on leadership and a passion for guest satisfaction.

Qualifications

• Experience in hospitality roles (restaurants, bars, cafés or coffee shops)
• Ability to lead and support a team during busy shifts
• Strong customer service and communication skills

Responsibilities

• Lead from the front during busy shifts and help the team deliver excellent service
• Support the management team with day‑to‑day lounge operations, opening/closing tasks and standards
• Coach, guide and motivate the team to ensure confidence and clear roles during service
• Maintain cleanliness, presentation, food safety, allergen awareness and cash handling processes
• Handle customer queries or complaints confidently and turn visits into great experiences
• Assist in driving sales, manage the bar and pass, and help create a welcoming lounge for the local community

Job description

Loungers, Verdo Lounge, England, is seeking a Front of House Supervisor to lead shifts, guide staff, and ensure top‑level guest service. The role offers a friendly team environment with opportunities to progress within a growing hospitality brand.

You'll oversee daily operations, coach colleagues, and maintain standards across the floor, bar, and pass. The position suits someone ready to step into management, with hands‑on leadership and a passion for guest satisfaction.