Customer Experience Coordinator

Booker Group plc; Knowsley; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Booker colleague card discounts

Tesco discounts after probation

Annual share save openness

Job summary

Booker Group plc is seeking a Branch Assistant to support customer service at our Kirby branch. You will help customers on reception, assist with pay points, and operate checkouts with a focus on speed and accuracy.

As a member of the store team, you will contribute to a high-quality customer experience, maintaining due diligence and reporting when needed. The role offers varied daily tasks and opportunities for progression within the business.

Qualifications

• Excellent customer service and communication skills.
• Accurate cash handling and reconciliation.
• Friendly, proactive and team-focused attitude.

Responsibilities

• Assist customers at reception and checkout areas.
• Settle invoices and handle pay points where required.
• Provide fast, efficient service and support store team across departments.
• Take ownership of customer service operations in supervisor's absence.

Skills

Customer service

Cash handling

Reception duties

Tools

POS system

Job description

Booker Group plc is seeking a Branch Assistant to support customer service at our Kirby branch. You will help customers on reception, assist with pay points, and operate checkouts with a focus on speed and accuracy.

As a member of the store team, you will contribute to a high-quality customer experience, maintaining due diligence and reporting when needed. The role offers varied daily tasks and opportunities for progression within the business.