Front Of House Lead

The Padel Hub; Fleet; On-site; GBP 26,000 - 36,000; Full time

Job summary

A dynamic leisure company in Fleet is seeking a Front of House (FOH) Lead to deliver outstanding customer experiences. You will manage daily operations, lead a vibrant team, and implement innovative strategies to enhance guest satisfaction. The ideal candidate will have a strong background in customer-facing leadership and a passion for exceptional service. This role offers a unique opportunity to make a significant impact in a fast-paced environment.

Qualifications

• Strong background in customer-facing leadership.
• Expertise in sales and marketing strategies.
• Natural communicator and problem-solver.
• Passion for providing exceptional service.
• Organised and detail-oriented.

Responsibilities

• Deliver outstanding customer experiences.
• Manage daily FOH operations.
• Develop and execute sales and marketing strategies.
• Recruit, train, and manage FOH staff.
• Resolve guest issues effectively.
• Work closely with leadership and departments.

Skills

Customer-facing leadership

Sales and marketing expertise

Communication

Problem-solving

Team player

Education

Bachelor’s degree in Business, Marketing, Hospitality, or similar

Tools

CRM platforms

Job description

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Are you someone who loves creating unforgettable customer experiences? Are you passionate about leading teams and ensuring every guest walks away delighted? If the answer is yes, The Padel Hub are looking for YOU to join our team as a Front of House (FOH) Lead!

As the face of The Padel Hub in Fleet, the FOH Lead plays a critical role in delivering exceptional service and building strong relationships with clients and customers. This is your opportunity to lead vibrant teams, implement innovative sales and marketing strategies, and create a welcoming space that leaves a lasting impression. Bring your passion, dedication, and leadership skills to our inclusive and dynamic environment where the customer always comes first.

At The Padel Hub, diversity, equity, and inclusion aren’t just values we mention—they’re the foundation of how we do business. We welcome applicants from all walks of life and are excited to craft a team as diverse as the customers we serve.

What You’ll Be Doing

• Deliver Outstanding Customer Experiences: Lead by example, creating a professional, welcoming, and engaging environment for every guest and team member.
• Manage Daily FOH Operations: Ensure smooth, efficient service delivery by coaching and guiding the team to success—every single day.
• Drive Results: Develop and execute creative sales and marketing strategies to enhance revenue, keep customers coming back, and elevate our brand.
• Empower Your Team: Recruit, train, mentor, and manage FOH staff. Foster a culture of inclusivity, empowerment, and continuous professional growth.
• Connect with Customers: Be the go-to person for guest concerns, resolving issues quickly, professionally, and with a smile. Our mission is to delight, and you’ll help us exceed expectations!
• Collaborate Across Teams: Work closely with leadership and other departments to align FOH operations with organisational goals.
• Stay Ahead: Keep up-to-date on industry trends, customer expectations, and creative opportunities to keep us one step ahead.

What Makes You a Great Fit

Must-haves:

• A strong background in customer-facing leadership, where you’ve thrived at managing teams and operations at a professional level.
• Expertise in sales and marketing, with creative, strategic ideas that deliver exceptional results.
• You’re a natural communicator, problem-solver, and team player who knows how to bring people together.
• Your passion for exceptional service translates into every interaction, making you a standout leader who cares deeply about the customer experience.
• You prioritise organisation, detail, and accountability in everything you do.
• Comfortable using CRM platforms or performance-tracking tools to make data-informed decisions.

Nice-to-haves:

• A Bachelor’s degree in Business, Marketing, Hospitality, or a similar field.
• Prior experience in hospitality, retail, or other customer-driven industries.
• A commitment to promoting equity, diversity, and inclusion in a team or customer environment.
• An innovative mindset that thrives on finding ways to go above and beyond for guests.

A Typical Day in the FOH Lead Role

• Oversee daily operations, ensuring every guest’s experience is smooth, seamless, and exceptional.
• Build relationships with customers on-site and gather insightful feedback to continuously improve service.
• Coach, mentor, and motivate your team, ensuring everyone feels supported and empowered to shine.
• Lead team meetings to align expectations, strengthen collaboration, and drive company initiatives.
• Implement creative promotional campaigns and strategies to increase customer engagement and loyalty.
• Analyse sales and customer data to inform tactical decisions and set bold goals for your team.
• Manage schedules, staffing, and operational priorities efficiently and effectively.

Why This Role is for You

This role is perfect for someone who lives and breathes customer service and thrives on creating exceptional experiences for everyone they meet. You’ll have the opportunity to lead a driven team in a fast-paced, customer-centred environment, where your leadership and creativity will truly shine. Are you passionate about people, driven to exceed expectations, and ready to take on an exciting leadership role?

If this sounds like you, we want to hear from you! Join our team and play a key role in creating a memorable experience for every customer and colleague. Let’s make a difference—together.

Apply now and take the first step toward a role where you can truly make your mark in customer service and leadership!