FOH Lead: Customer Experience Leader & Team Builder

The Padel Hub; Fleet; On-site; GBP 26,000 - 36,000; Full time

Job summary

A dynamic leisure company in Fleet is seeking a Front of House (FOH) Lead to deliver outstanding customer experiences. You will manage daily operations, lead a vibrant team, and implement innovative strategies to enhance guest satisfaction. The ideal candidate will have a strong background in customer-facing leadership and a passion for exceptional service. This role offers a unique opportunity to make a significant impact in a fast-paced environment.

Qualifications

• Strong background in customer-facing leadership.
• Expertise in sales and marketing strategies.
• Natural communicator and problem-solver.
• Passion for providing exceptional service.
• Organised and detail-oriented.

Responsibilities

• Deliver outstanding customer experiences.
• Manage daily FOH operations.
• Develop and execute sales and marketing strategies.
• Recruit, train, and manage FOH staff.
• Resolve guest issues effectively.
• Work closely with leadership and departments.

Skills

Customer-facing leadership

Sales and marketing expertise

Communication

Problem-solving

Team player

Education

Bachelor’s degree in Business, Marketing, Hospitality, or similar

Tools

CRM platforms

Job description

A dynamic leisure company in Fleet is seeking a Front of House (FOH) Lead to deliver outstanding customer experiences. You will manage daily operations, lead a vibrant team, and implement innovative strategies to enhance guest satisfaction. The ideal candidate will have a strong background in customer-facing leadership and a passion for exceptional service. This role offers a unique opportunity to make a significant impact in a fast-paced environment.