Front of House Host - Guest Services Leader

BaxterStorey; Tilbury juxta Clare; On-site; GBP 17,000 - 21,000; Full time

Job summary

BaxterStorey in Tilbury is seeking a Front of House Assistant to welcome guests and deliver exemplary service. You will be the friendly face of the team, ensuring guests have memorable experiences throughout their visit.

Positioned in a dynamic hospitality environment, you will work with kitchen and front-of-house colleagues, uphold health and safety standards, and maintain cleanliness and professional appearance during shifts that include evenings and weekends.

Qualifications

• Customer service focused with guest experience
• Clear communication with guests and colleagues
• Team-oriented and inclusive workplace contributor
• Adaptable and solution-oriented in busy periods
• Knowledge of food safety and sanitation practices or willingness to train
• Capable of standing for extended periods and staying professional

Responsibilities

• Serve food and beverages to guests in a friendly, professional, and efficient manner
• Provide attentive customer service and respond to questions with empathy
• Collaborate with kitchen and back-of-house teams for smooth operations
• Maintain high cleanliness and hygiene in dining areas and service stations
• Follow health and safety regulations and organizational policies
• Maintain organisation and attention to detail during peak service periods
• Communicate clearly with team and management to ensure consistent service

Skills

Customer service

Communication

Teamwork

Adaptability

Food safety knowledge

Organisation

Job description

BaxterStorey in Tilbury is seeking a Front of House Assistant to welcome guests and deliver exemplary service. You will be the friendly face of the team, ensuring guests have memorable experiences throughout their visit.

Positioned in a dynamic hospitality environment, you will work with kitchen and front-of-house colleagues, uphold health and safety standards, and maintain cleanliness and professional appearance during shifts that include evenings and weekends.