Front of House General Assistant - Nights

BaxterStorey; Tilbury juxta Clare; On-site; GBP 17,000 - 21,000; Full time

Job summary

BaxterStorey in Tilbury is seeking a Front of House Assistant to welcome guests and deliver exemplary service. You will be the friendly face of the team, ensuring guests have memorable experiences throughout their visit.

Positioned in a dynamic hospitality environment, you will work with kitchen and front-of-house colleagues, uphold health and safety standards, and maintain cleanliness and professional appearance during shifts that include evenings and weekends.

Qualifications

• Customer service focused with guest experience
• Clear communication with guests and colleagues
• Team-oriented and inclusive workplace contributor
• Adaptable and solution-oriented in busy periods
• Knowledge of food safety and sanitation practices or willingness to train
• Capable of standing for extended periods and staying professional

Responsibilities

• Serve food and beverages to guests in a friendly, professional, and efficient manner
• Provide attentive customer service and respond to questions with empathy
• Collaborate with kitchen and back-of-house teams for smooth operations
• Maintain high cleanliness and hygiene in dining areas and service stations
• Follow health and safety regulations and organizational policies
• Maintain organisation and attention to detail during peak service periods
• Communicate clearly with team and management to ensure consistent service

Skills

Customer service

Communication

Teamwork

Adaptability

Food safety knowledge

Organisation

Job description

BaxterStorey is a leading catering company across the UK and Ireland.

Job Description

We're looking for an enthusiastic and customer-focused Front of House Assistant to join our team in Tilbury. In this role, you'll be the welcoming face of our organization, delivering exceptional service and creating memorable experiences for every guest. You'll work collaboratively with colleagues to ensure smooth operations while maintaining the highest standards of professionalism and care. If you're passionate about hospitality and thrive in a dynamic, inclusive environment, we'd love to hear from you.

Position 1 - Hours - 2030 - 4.30am - 5 days out of 7

Position 2 Hours - 2030 - 4.30am - 2 days of 7 (weekends)

• Serve food and beverages to guests in a friendly, professional, and efficient manner while ensuring all requests are promptly addressed
• Provide outstanding customer service by remaining attentive to guests' needs throughout their visit and responding to questions and concerns with empathy and positivity
• Collaborate effectively with kitchen and back-of-house teams to support seamless operations and contribute to a safe, inclusive working environment
• Maintain exceptional cleanliness and hygiene standards in dining areas and service stations in accordance with health and safety regulations
• Demonstrate adaptability and a solution-oriented approach when addressing challenges or unexpected situations
• Communicate clearly with team members and management to ensure consistent service delivery and operational excellence
• Handle multiple tasks simultaneously while remaining organized and detail-oriented, even during peak service periods
• Comply with all food service guidelines, health and safety regulations, and organizational policie

Qualifications

• Genuine passion for delivering exceptional customer service and creating positive guest experiences
• Strong communication skills, both verbal and written, with the ability to interact professionally with diverse guests and colleagues
• Proven ability to work collaboratively within a team environment and contribute to an inclusive, supportive workplace culture
• Demonstrated adaptability and resilience with a solution-oriented mindset when facing challenges
• Knowledge of food safety and sanitation practices, or willingness to obtain this knowledge through training
• Physical stamina and ability to work on your feet for extended periods while maintaining professionalism and energy
• Excellent organizational and time management skills with the ability to prioritize tasks effectively
• Reliability, punctuality, and a strong commitment to professional behavior and appearance
• Previous experience in a food service, hospitality, or customer-facing role is preferred but not required
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed
• Positive attitude, emotional intelligence, and the ability to remain calm and professional in high-pressure situations