Front Of House Host

Slazenger Padel Clubs; Swindon; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive hourly rate

Employee discounts on products

Training and career development

Job summary

Slazenger Padel Clubs in Swindon seeks a Front of House Host to welcome members and guests, manage bookings, and support the daily club operations. You will ensure a warm, professional welcome and handle enquiries across telephone, email, and in person.

You will assist with memberships, retail sales, and event promotions, while helping maintain cleanliness and safety. The role offers opportunities for training and career development within a fast-growing sport.

Qualifications

• Previous customer service or reception experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Positive, proactive, and professional attitude.
• Comfortable using booking systems and Microsoft Office applications.
• Ability to work independently and as part of a team.
• Flexible hours, including evenings and weekends.
• Experience in leisure, fitness, hospitality, or sports environment.
• Knowledge or passion for padel, tennis, or racket sports.

Responsibilities

• Welcome members, guests and visitors to the club.
• Assist with bookings, enquiries and memberships.
• Maintain high presentation standards across the venue.
• Help with daily operational administration tasks.
• Carry out opening and closing procedures.
• Ensure health and safety procedures are followed.
• Support stock management for retail and supplies.
• Encourage member participation in events and programs.

Skills

Customer service

Reception experience

Communication

Organisational skills

Booking systems

Microsoft Office

Teamwork

Evenings & weekends flexible

Leisure/Hospitality experience

Padel/Tennis interest

Tools

Booking systems

Microsoft Office

Job description

As a Front of House Host, you will be the face of the club, delivering exceptional customer service and ensuring every member and guest receives a warm, professional welcome. You will support the day-to-day operation of the club, assist members with bookings and enquiries, maintain high presentation standards, and help create a positive atmosphere throughout the venue.

Key Responsibilities

Customer Service

• Welcome members, guests, and visitors to the club.
• Provide knowledgeable assistance regarding memberships, bookings, coaching programmes, events, and club facilities.
• Resolve customer queries professionally and efficiently.
• Handle telephone, email, and face-to-face enquiries.
• Promote a friendly, inclusive, and engaging club environment.

Reception & Administration

• Manage court bookings and member registrations using club systems.
• Process membership applications, payments, and retail sales.
• Monitor and respond to enquiries promptly.
• Maintain accurate customer records and club documentation.
• Assist with daily operational administration tasks.

Club Operations

• Carry out opening and closing procedures.
• Maintain high standards of cleanliness and presentation across all club areas.
• Conduct regular facility checks and report maintenance issues.
• Ensure health and safety procedures are followed at all times.
• Support stock management for retail and operational supplies.

Membership & Community Engagement

• Encourage member participation in club events, socials, leagues, and coaching programmes.
• Promote memberships, events, competitions, and club initiatives.
• Gather customer feedback and communicate opportunities for improvement.
• Help create a welcoming atmosphere that drives member retention and satisfaction.
• Promote memberships, coaching sessions, events, and retail products.
• Support club sales targets and membership growth initiatives.
• Identify opportunities to enhance member experience and increase revenue

Qualifications

Skills & Experience

• Previous customer service or reception experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Positive, proactive, and professional attitude.
• Comfortable using booking systems and Microsoft Office applications.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including evenings and weekends.
• Experience within a leisure, fitness, hospitality, or sports environment.
• Knowledge or passion for padel, tennis, or racket sports.

Personal Attributes

• Customer-focused.
• Reliable and accountable.
• Friendly and approachable.
• Team player.
• Professional and well-presented.
• Positive and enthusiastic ambassador for Slazenger Padel Clubs.

Additional Information

What We Offer

• Competitive hourly rate.
• Complimentary or discounted court access.
• Opportunities for training and career development.
• Employee discounts on products and services.
• Being part of a fast-growing and exciting sport.

Join us and help deliver an exceptional member experience while growing one of the UK's fastest-growing sports.

Front of House Host • Swindon, United Kingdom