Front of House: Guest Service Specialist with Perks

Crest Hotels Group; Ludlow; Remote; GBP 20,000 - 26,000; Full time

Benefits offered by this job

50% off Food & Beverage

Meals on duty provided

Hospitality Rewards

Retail and dining discounts

Employee Assistance Programme and on‑l

Job summary

Crest Hotels Group is seeking a friendly Guest Service Assistant – Front of House for Feathers Hotel in Ludlow. You will welcome guests, handle check-ins and check-outs, take reservations and respond to inquiries, delivering warm, efficient service throughout their stay.

Ideal candidates will have reception experience, strong IT and telephone skills, and a commitment to high standards. The role offers hands-on development across Front Office, F&B and Housekeeping, with staff perks and

Qualifications

• Experience of working on Reception.
• Strong IT and telephone skills.
• Previous experience in a hotel or customer-facing role.
• Evidential strong problem-solving skills and attention to detail.

Responsibilities

• Handle check-ins and check-outs, reservations and guest inquiries.
• Provide a warm welcome and maintain service standards throughout the stay.
• Collaborate with hotel staff to ensure a memorable guest experience.

Skills

Reception experience

IT skills

Telephone skills

Customer-facing

Problem solving

Attention to detail

Job description

Crest Hotels Group is seeking a friendly Guest Service Assistant – Front of House for Feathers Hotel in Ludlow. You will welcome guests, handle check-ins and check-outs, take reservations and respond to inquiries, delivering warm, efficient service throughout their stay.

Ideal candidates will have reception experience, strong IT and telephone skills, and a commitment to high standards. The role offers hands-on development across Front Office, F&B and Housekeeping, with staff perks and