Front of House Assistant - Part Time

Locke Hotels; City of Edinburgh; On-site; GBP 12,000 - 18,000; Part time

Job summary

Eden Locke in Edinburgh is seeking a Front of House Assistant to provide a warm welcome from arrival to departure, ensuring a memorable guest experience.

You will welcome guests, assist with check-ins and check-outs, manage bookings and guest requests, support our F&B areas, and help deliver events while working flexibly across shifts in a collaborative hotel team.

Qualifications

• Previous customer service or hospitality experience is preferred.
• Strong communication skills and confidence.
• Good attention to detail and ability to multitask.
• A positive, can do attitude and willingness to use your initiative.
• Comfortable working as part of a team.
• Confidence using IT systems.

Responsibilities

• Welcoming guests and assisting with check-ins and check-outs.
• Handling bookings, payments and guest requests.
• Welcoming guests and helping in our F&B areas.
• Delivering food and drinks and keeping the space clean and inviting.
• Handling guest issues with a positive and solution-focused approach.
• Supporting events and activations.
• Working flexibly across the hotel and supporting colleagues.
• Following hotel, health and safety and brand standards.

Skills

Customer service

Hospitality

Communication

Attention to detail

Multitasking

Teamwork

IT systems

Job description

We are looking for a Front of House Assistant to join our team at Eden Locke, Edinburgh.

Our teams bring our vision of soulful hospitality to life, creating memorable experiences for our guests across our locations in the UK and Europe.

When and Where?

24 hours per week, over 3 days of the week.

We believe in working flexibly, including flexibility around working days, weekends, bank holidays and working hours.

About Eden Locke

Eden Locke is a peaceful haven for sleeping, working and living, just minutes from Edinburgh’s main sights. Set behind a beautiful Georgian façade, our 72 apartments combine the comfort of home with thoughtful design and warm hospitality.

About The Job

As a Front of House Assistant, you will make sure our guests receive a warm and welcoming experience from arrival to departure.

Your responsibilities will include:

• Welcoming guests and supporting check ins and check outs


• Handling bookings, payments and guest requests


• Welcoming guests and helping in our F&B areas


• Delivering food and drinks and keeping the space clean and inviting


• Handling guest issues with a positive and solution focused approach


• Supporting events and activations


• Working flexibly across the hotel and supporting your colleagues


• Following hotel, health and safety and brand standards

What We're Looking For

• Previous customer service or hospitality experience is preferred


• Friendly, confident and professional communication


• Good attention to detail and the ability to multitask


• A positive, can do attitude and willingness to use your initiative


• Comfortable working as part of a team


• Confidence using IT systems

Most importantly, we are looking for someone who is warm, proactive and genuinely enjoys creating great experiences for people.