Front Of House General Assistant - Nights

Baxterstorey Uk; Tilbury; On-site; GBP 12,000 - 18,000; Part time

Job summary

BaxterStorey UK in Tilbury is seeking a friendly Front of House Assistant to greet guests and deliver exceptional service across shift patterns in a dynamic hospitality environment. You will work with kitchen and front-of-house colleagues to ensure smooth service, maintain cleanliness, and uphold high standards of professionalism and guest care throughout your shift.

The role requires flexibility to work evenings, weekends and holidays as needed, with a focus on creating memorable dining

Qualifications

• Excellent customer service and guest focus.
• Strong verbal and written communication skills.
• Ability to work well in a team.
• Adaptable with a solution-oriented mindset.
• Knowledge of food safety or willingness to train.
• Able to stand for long periods.
• Organized with good time management.
• Reliable, punctual and well-presented.
• Previous hospitality or customer-facing experience preferred but not required.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Serve food and beverages to guests in a friendly, professional manner.
• Provide outstanding customer service and address guest needs promptly.
• Collaborate with kitchen and back-of-house teams to support smooth operations.
• Maintain high cleanliness and hygiene standards in dining areas.
• Demonstrate adaptability and a solution-oriented approach to challenges.
• Communicate clearly with team members and management.
• Handle multiple tasks during peak service periods with organization.
• Follow health and safety guidelines and organizational policies.

Skills

Customer service

Communication

Teamwork

Adaptability

Food safety

Stamina

Time management

Reliability

Hospitality experience

Shift flexibility

Job description

Company Description

BaxterStorey is a leading catering company across the UK and Ireland.

Job Description

We're looking for an enthusiastic and customer-focused Front of House Assistant to join our team in Tilbury. In this role, you'll be the welcoming face of our organization, delivering exceptional service and creating memorable experiences for every guest. You'll work collaboratively with colleagues to ensure smooth operations while maintaining the highest standards of professionalism and care. If you're passionate about hospitality and thrive in a dynamic, inclusive environment, we'd love to hear from you.

Position 1 - Hours - 2030 - 4.30am - 5 days out of 7

Position 2 Hours - 2030 - 4.30am - 2 days of 7 (weekends)

• Serve food and beverages to guests in a friendly, professional, and efficient manner while ensuring all requests are promptly addressed
• Provide outstanding customer service by remaining attentive to guests' needs throughout their visit and responding to questions and concerns with empathy and positivity
• Collaborate effectively with kitchen and back-of-house teams to support seamless operations and contribute to a safe, inclusive working environment
• Maintain exceptional cleanliness and hygiene standards in dining areas and service stations in accordance with health and safety regulations
• Demonstrate adaptability and a solution-oriented approach when addressing challenges or unexpected situations
• Communicate clearly with team members and management to ensure consistent service delivery and operational excellence
• Handle multiple tasks simultaneously while remaining organized and detail-oriented, even during peak service periods
• Comply with all food service guidelines, health and safety regulations, and organizational policie

Qualifications

• Genuine passion for delivering exceptional customer service and creating positive guest experiences
• Strong communication skills, both verbal and written, with the ability to interact professionally with diverse guests and colleagues
• Proven ability to work collaboratively within a team environment and contribute to an inclusive, supportive workplace culture
• Demonstrated adaptability and resilience with a solution-oriented mindset when facing challenges
• Knowledge of food safety and sanitation practices, or willingness to obtain this knowledge through training
• Physical stamina and ability to work on your feet for extended periods while maintaining professionalism and energy
• Excellent organizational and time management skills with the ability to prioritize tasks effectively
• Reliability, punctuality, and a strong commitment to professional behavior and appearance
• Previous experience in a food service, hospitality, or customer-facing role is preferred but not required
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed
• Positive attitude, emotional intelligence, and the ability to remain calm and professional in high-pressure situations