Front of house assistant

Baxterstorey; Tilbury; Vor Ort; GBP 15.000 - 21.000; Vollzeit

Zusammenfassung

BaxterStorey in Tilbury is seeking a Front of House Assistant to join our busy hospitality team. You’ll welcome guests, serve food and drinks, and help deliver superb service in a fast-paced environment. The role offers 5 days a week, 8.30am–4pm, with occasional weekend work, and permanent employment.

You’ll work closely with kitchen colleagues to maintain high standards and a welcoming dining area. We value teamwork, reliability, and a positive attitude, with opportunities to develop in a

Qualifikationen

• Experience in food service or hospitality preferred.
• Excellent communication and guest relations skills.
• Ability to work as part of a team in a fast-paced environment.
• Knowledge of food safety and sanitation is a plus.
• Flexible to work evenings, weekends, and holidays as needed.

Aufgaben

• Serve food and beverages to guests in a friendly, professional, and efficient manner while ensuring all requests are promptly addressed
• Provide outstanding customer service by remaining attentive to guests’ needs throughout their visit and responding to questions and concerns with empathy and positivity
• Collaborate with kitchen and back-of-house teams to support seamless operations and a safe, inclusive working environment
• Maintain cleanliness and hygiene standards in dining areas and service stations in line with health and safety regulations
• Demonstrate adaptability and a solution-oriented approach to challenges
• Communicate clearly with team members and management to ensure consistent service delivery
• Handle multiple tasks while staying organized during peak service periods
• Comply with all food service guidelines and organizational policies

Kenntnisse

Customer service

Hospitality

Communication skills

Teamwork

Adaptability

Food safety knowledge

Jobbeschreibung

BaxterStorey is a large catering operation throughout the UK and Ireland.

Job Description

We’re looking for an enthusiastic and customer-focused Front of House Assistant to join our team in Tilbury, United Kingdom. In this role, you’ll be the welcoming face of our organization, delivering exceptional service and creating memorable experiences for every guest. You’ll work collaboratively with colleagues to ensure smooth operations while maintaining the highest standards of professionalism and care. If you’re passionate about hospitality and thrive in a dynamic, inclusive environment, we’d love to hear from you.

Position 1 - Hours 8.30am - 4pm - 5 days out of 7

• Serve food and beverages to guests in a friendly, professional, and efficient manner while ensuring all requests are promptly addressed
• Provide outstanding customer service by remaining attentive to guests’ needs throughout their visit and responding to questions and concerns with empathy and positivity
• Collaborate effectively with kitchen and back-of-house teams to support seamless operations and contribute to a safe, inclusive working environment
• Maintain exceptional cleanliness and hygiene standards in dining areas and service stations in accordance with health and safety regulations
• Demonstrate adaptability and a solution-oriented approach when addressing challenges or unexpected situations
• Communicate clearly with team members and management to ensure consistent service delivery and operational excellence
• Handle multiple tasks simultaneously while remaining organized and detail-oriented, even during peak service periods
• Comply with all food service guidelines, health and safety regulations, and organizational policies
• Hours - 8am - 4pm, 5 days out of 7

Qualifications

• Genuine passion for delivering exceptional customer service and creating positive guest experiences
• Strong communication skills, both verbal and written, with the ability to interact professionally with diverse guests and colleagues
• Proven ability to work collaboratively within a team environment and contribute to an inclusive, supportive workplace culture
• Demonstrated adaptability and resilience with a solution-oriented mindset when facing challenges
• Knowledge of food safety and sanitation practices, or willingness to obtain this knowledge through training
• Physical stamina and ability to work on your feet for extended periods while maintaining professionalism and energy
• Excellent organizational and time management skills with the ability to prioritize tasks effectively
• Reliability, punctuality, and a strong commitment to professional behavior and appearance
• Previous experience in a food service, hospitality, or customer-facing role is preferred but not required
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed
• Positive attitude, emotional intelligence, and the ability to remain calm and professional in high-pressure situations

Proud member of the Disability Confident employer scheme

Front of House Assistant

Company: BaxterStorey

Salary: £13 to £13 an hour

Hours: Full-time

Location: Tilbury, RM18 7AN

Job type: Permanent

Posting date: 14 Oct 2026

Closing date: 13 Nov 2026

Summary

Company Description

BaxterStorey is a large catering operation throughout the UK and Ireland.

Job Description

We’re looking for an enthusiastic and customer-focused Front of House Assistant to join our team in Tilbury, United Kingdom. In this role, you’ll be the welcoming face of our organization, delivering exceptional service and creating memorable experiences for every guest. You’ll work collaboratively with colleagues to ensure smooth operations while maintaining the highest standards of professionalism and care. If you’re passionate about hospitality and thrive in a dynamic, inclusive environment, we’d love to hear from you.

Position 1 - Hours 8.30am - 4pm - 5 days out of 7

Position 2 - Hours 8.30am - 4pm - 2 days - weekends

• Serve food and beverages to guests in a friendly, professional, and efficient manner while ensuring all requests are promptly addressed
• Provide outstanding customer service by remaining attentive to guests’ needs throughout their visit and responding to questions and concerns with empathy and positivity
• Collaborate effectively with kitchen and back-of-house teams to support seamless operations and contribute to a safe, inclusive working environment
• Maintain exceptional cleanliness and hygiene standards in dining areas and service stations in accordance with health and safety regulations
• Demonstrate adaptability and a solution-oriented approach when addressing challenges or unexpected situations
• Communicate clearly with team members and management to ensure consistent service delivery and operational excellence
• Handle multiple tasks simultaneously while remaining organized and detail-oriented, even during peak service periods
• Comply with all food service guidelines, health and safety regulations, and organizational policies
• Hours - 8am - 4pm, 5 days out of 7

Qualifications

• Genuine passion for delivering exceptional customer service and creating positive guest experiences
• Strong communication skills, both verbal and written, with the ability to interact professionally with diverse guests and colleagues
• Proven ability to work collaboratively within a team environment and contribute to an inclusive, supportive workplace culture
• Demonstrated adaptability and resilience with a solution-oriented mindset when facing challenges
• Knowledge of food safety and sanitation practices, or willingness to obtain this knowledge through training
• Physical stamina and ability to work on your feet for extended periods while maintaining professionalism and energy
• Excellent organizational and time management skills with the ability to prioritize tasks effectively
• Reliability, punctuality, and a strong commitment to professional behavior and appearance
• Previous experience in a food service, hospitality, or customer-facing role is preferred but not required
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed
• Positive attitude, emotional intelligence, and the ability to remain calm and professional in high-pressure situations

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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