Front of House Experience Lead

Wells & Co.; Rugby; Remote; GBP 12,000 - 17,000; Full time

Benefits offered by this job

28 days holiday

Company pension

Retail discounts

50% off food on shift

Refer a friend bonus

Employee assistance

Benefits portal

30% dining discount

Great working environment

Job summary

The Bear in Rugby is seeking motivated Front of House staff to deliver a memorable customer experience and a top-notch dining and beer offering. You will manage the customer journey, take accurate orders, work with the kitchen, process payments, and promote our menu with confidence.

Ideal candidates bring front-of-house hospitality experience, a passion for food and beer, and the ability to thrive in a fast-paced environment while delivering excellent service.

Qualifications

• Previous experience front of house in hospitality or customer-facing environment.
• Enthusiasm and passion for food and beer.
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment.
• A result driven and ambitious individual keen to develop your career by growing with us.
• This role is for over 18s due to the need to sell alcohol.

Responsibilities

• Taking responsibility for the customer journey, ensuring their experience is second to none.
• Taking accurate orders and working closely with kitchen staff.
• Ensuring payments and receipts are correct.
• Confidently recommending menu and drinks offerings.
• Observing service and standards and reporting any incidents or issues.
• Being a supportive and proactive team member.

Skills

Customer service

Team work

Food and beer enthusiasm

Fast-paced environment

Job description

The Bear in Rugby is seeking motivated Front of House staff to deliver a memorable customer experience and a top-notch dining and beer offering. You will manage the customer journey, take accurate orders, work with the kitchen, process payments, and promote our menu with confidence.

Ideal candidates bring front-of-house hospitality experience, a passion for food and beer, and the ability to thrive in a fast-paced environment while delivering excellent service.