Front of House Co-ordinator

Booker; Ipswich; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Booker colleague card 10% off

Tesco colleague discount 10–15%

Discounts on Tesco Mobile

Health & wellbeing support

Save As You Earn scheme

Job summary

Booker in Ipswich is seeking a customer-focused individual to support the Customer Service Supervisor and help ensure every customer leaves satisfied. You may work at reception, pay points, or checkouts, collaborating with other store teams to deliver fast, friendly service.

You will need strong communication, attention to detail, and the energy to lead service pace, while keeping administrative tasks accurate and up to date.

Qualifications

• Ability to lead from the front and prioritise workload.
• Excellent communication with customers and store teams.
• Energy and drive to deliver fast and efficient service.
• Good eye for detail for administrative duties.

Responsibilities

• Support the Customer Service Supervisor in duties.
• Ensure due diligence on customer accounts is accurate.
• Deliver fast efficient service to customers.
• Take ownership of the customer service operation in absence of the Supervisor.

Skills

Customer service

Great communication

Eye for detail

Prioritisation

Teamwork

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

You will support the Customer Service Supervisor toensure that our customers needs are exceeded at all times. You could find yourself dealing with customers on reception, settling invoices in our pay points,providing fast efficient service on our checkouts or may be working with other members of the store team in other departments. No two days will be the same but what you will get is a great sense of fulfilment and you will find yourself at the heart of our customer experience.

You will be responsible for

Supporting the Customer Service Supervisor in their duties. This will involve ensuring that all of our due diligence relating to customer accounts are accurate and up to date so an eye for detail is essential.

Providing an environment where we deliver fast efficient service to our customers so you will be dynamic and show a real passion for customer satisfaction.

Taking ownership of the customer service operation in the absence of the Customer Service Supervisor.

You will need

An ability to lead from the front and be able to prioritise your workload.

Great communication skills as you will be dealing with our valued customers as well as other areas of the store operation.

Energy and drive so that you can lead from the front when it comes to delivering fast and efficient service.

A good eye for detail as you will be involved with various administrative duties.