Customer Experience Assistant: Front of House & Call Centre

Specsavers; Huddersfield; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Specsavers Perks

28 days annual leave

Job summary

Specsavers Huddersfield is seeking a Front of House/Call Centre Assistant to welcome customers and provide excellent service. No previous admin experience required; training and development available with support from experienced Opticians and Technicians.

Key duties include meeting and greeting, booking appointments, assisting customers, using IT systems, and upholding Specsavers Customer Service Standards. Full-time 37.5 hours, one weekend day, 28 days leave.

Qualifications

• No prior admin experience required.
• Strong customer service skills and a friendly, professional approach.
• Good organisational and IT skills, with the ability to handle multiple tasks.

Responsibilities

• Meet and greet customers in store.
• Book appointments and respond to customer requests.
• Explore customer needs and offer appropriate assistance.
• Utilise the IT systems as required.
• Follow Specsavers Customer Service Standards.
• Actively develop your skills and product knowledge.

Skills

Customer service

IT systems

Communication

Organisation

Tools

IT systems

Job description

Specsavers Huddersfield is seeking a Front of House/Call Centre Assistant to welcome customers and provide excellent service. No previous admin experience required; training and development available with support from experienced Opticians and Technicians.

Key duties include meeting and greeting, booking appointments, assisting customers, using IT systems, and upholding Specsavers Customer Service Standards. Full-time 37.5 hours, one weekend day, 28 days leave.