Front of House Assistant - Worksop

Bannatyne Group; Nottingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Lunch/Breakfast provided (B-Fed)

Flexible schedule

28 days annual leave

Free gym membership

Discounted spa treatments

Staff awards and bonuses

Career & Personal Development training

Mental health & wellbeing support

Discounted meals and beverages

Premier spa access for guest

Length of service awards

Discounted entertainment and shopping

Job summary

Bannatyne Group in Nottingham is seeking a Front of House Assistant to set the tone for guest experiences. You will greet guests, handle emails, calls, and face-to-face queries, and manage a cafe bar if on site.

You will coordinate spa bookings, promote services and products, process payments, keep the reception tidy, and support Spa Therapists to ensure seamless service delivery, while logging visitors and completing required training.

Qualifications

• Strong interpersonal and communications skills with a customer-focused attitude.
• Passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• Ability to establish rapport, build trust and credibility.
• Flexible hours including weekends and holidays.
• Hours can be 5.30am starts to 10.30pm finishes.
• Desirable receptionist or customer service experience in hospitality.
• Beneficial to be proficient in booking systems and basic computer skills.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments, ensuring smooth scheduling.
• Provide information about spa services, treatments and products.
• Process payments and maintain the reception area.
• Promote spa services, special offers, and retail products.
• Keep the reception area clean, tidy and inviting.
• Coordinate with Spa Therapists and staff for seamless service.
• Log all visitors and ensure passes/visitors are recorded.

Skills

Interpersonal skills

Customer focus

Organisational skills

Multitasking

Rapport & credibility

Flexible hours

Reception/Customer service experience

Booking systems

Basic computer skills

Tools

Booking software

POS systems

Job description

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks

• B-Fed - complimentary lunch or breakfast
• Flexible schedule
• 28 days annual leave increases with tenure
• Free gym membership
• Complimentary gym membership for another person (after 2 years service)
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products
• Discounted Meals and Beverages - 50% cafe/bar
• Career & Personal Development training
• Mental Health, Well-Being and EAP Services
• Length of Service Awards
• Staff Awards and Bonuses
• Discounted entertainment and shopping

A typical day in the life of a Front of House Assistant

• Greet and welcome guests with a friendly and professional demeanour
• Dealing with emails, phone calls and face to face queries
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process
• Handle guest inquiries providing information about spa services, treatments and products
• Process payments and manage the reception area efficiently
• Assist with the promotion of spa services, special offers and retail products
• Ensure the reception area is clean, tidy and inviting at all times
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery
• Ensure all visitors to the site are logged correctly including contractors and guest passes
• Undertake all relevant training required for the role

What we are looking for

• Have strong interpersonal and communications skills and a customer focused attitude
• A genuine passion for health, wellness and customer service
• Excellent organisational skills and multitasking abilities
• The ability to establish rapport, build trust and demonstrate credibility
• Ability to work flexible hours, including weekends and holidays
• Hours can be 5.30am starts to 10.30pm finishes
• It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry
• It would also be beneficial if you were proficient in using booking systems and basic computer skills