Front of House Assistant

Bannatyne Group; Stotfold; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Complimentary lunch

Flexible schedule

28 days annual leave

Free gym membership

Gym membership for a partner

30% spa discount

20% Elemis discount

50% cafe/bar discount

Career & Personal Development

Mental Health & EAP

Length of Service Awards

Staff awards

Entertainment discounts

Job summary

Bannatyne Group is seeking a Front of House Assistant to deliver warm, friendly service and keep the reception area efficient and inviting. You will handle inquiries, bookings and payments while supporting spa operations. The role emphasizes exceptional customer service, strong organisational skills and flexibility to work weekends.

Join a team committed to wellness and guest satisfaction. Experience in reception or hospitality is beneficial, with basic computer skills and familiarity with

Qualifications

• Must have strong interpersonal and communication skills.
• Customer-focused attitude and welcoming demeanour.
• Desirable experience in receptionist or customer service, preferably in hospitality.
• Proficient in using booking systems and basic computer skills.

Responsibilities

• Greet and welcome guests professionally.
• Handle emails, calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Answer guest inquiries about spa services and products.
• Process payments and maintain a tidy reception area.
• Promote spa services and retail products.
• Coordinate with Therapists and staff for seamless service.

Skills

Guest service

Interpersonal skills

Organisational skills

Multitasking

Communication

Reception duties

Tools

Booking system

MS Office

Cash handling

Job description

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

Have strong interpersonal and communications skills and a customer focused attitude.

A genuine passion for health, wellness and customer service.

Excellent organisational skills and multitasking abilities.

The ability to establish rapport, build trust and demonstrate credibility.

Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.