Front of House

Landed; Greater London; On-site; GBP 22,000 - 29,000; Full time

Job summary

Bolt Burdon Kemp LLP, a leading London law firm, seeks a Front of House Assistant to welcome visitors, manage bookings, and support client-facing operations. The role involves handling switchboard calls, security passes, and providing cover for facilities and events teams.

You will work in a busy, client-focused environment with training provided. Core hours are 8am–6pm on a rota basis, with occasional out-of-hours and emergency coverage as needed.

Qualifications

• Minimum of one year experience in a busy front of house role.
• Demonstrate excellent communication with visitors and professionals.
• Flexible attitude, strong organisational skills, attention to detail, able to work under pressure.

Responsibilities

• Meet and greet all visitors and staff in the office, providing a welcoming environment.
• Manage meeting room bookings, update internal guest lists and arrange refreshments.
• Ensure tidiness and upkeep of client-facing areas and provide hospitality for in-house events.
• Manage security passes and building access.
• Deal with clients and fee-earners face to face and on the telephone.
• Answer all incoming calls via switchboard promptly with empathy and excellent customer service.
• Provide cover for the Support, Facilities and Events teams and undertake other admin tasks.

Skills

Front of house experience

Excellent communication

Time management

Organisational skills

Team player

Customer service

Job description

Bolt Burdon Kemp LLP is a leading London law firm representing individuals who have been seriously injured. Through litigation, we help our clients secure the compensation they need to live their best lives, however altered their circumstances. We put our clients at the centre of everything we do and help them fight for justice every step of the way. We are passionate about getting the best results, providing exemplary client care, whilst striving to change the law for the better with every case.

We are committed to making Bolt Burdon Kemp LLP the best place to work for everyone. Our people are not only leading solicitors handling complex and challenging multi-track work, but they are also extraordinary individuals and we take great care to nurture and support their growth within a learning culture.

Job Description

The Role

We have an exciting opportunity for the right candidate to join us in a Front of House Assistant role.

You will assist with:

• Meeting and greeting all visitors and staff in the office, while providing a welcoming environment;
• Managing meeting room bookings, updating internal guest lists and arranging refreshments;
• Ensuring the tidiness and general upkeep of the client-facing areas and providing hospitality for in-house events;
• Managing security passes and access to the building;
• Dealing with clients and fee-earners face to face and on the telephone;
• Answer all incoming telephone calls via the switchboard in a timely manner, displaying empathy and excellent customer service to all callers;
• Providing cover for the Support, Facilities and Events teams as and when required, undertaking other relevant administrative and housekeeping tasks.

You will ideally:

• Have a minimum of one year experience in a busy front of house role;
• Be able to demonstrate excellent communication skills with the ability to communicate with vulnerable clients and professionals visiting the office while providing a high standard of customer care;
• Be able to demonstrate a flexible attitude, strong organisational skills, attention to detail, an ability to work well under pressure, timekeeping, manage multiple priorities, keep on top of a busy workload and meet deadlines;
• Be confident, approachable, articulate, proactive, friendly, work well within a team, and have a problem solving mind-set;
• Have first aid and fire marshal training, although this is not essential as training will be provided.

Working hours will be between the core hours of 8am and 6pm (on a rota basis), with occasional cover for out of hours events and any emergencies that may arise.

In return, we give all our staff the opportunity to excel in their chosen field by providing training, support, supervision and responsibility to match experience. Our working environment is demanding but friendly and flexible.

BBK is passionate about employing the best people to join their team. We want all our candidates to feel comfortable during the recruitment process. If you need any adjustments during the recruitment process, please make us aware at application stage.