Exchequer Services Support Officer

Trafford Council; Trafford; Hybrid; GBP 21,000 - 28,000; Part time

Benefits offered by this job

26 days annual leave

Hybrid working

Local Government Pension Scheme

Wellbeing initiatives

Career development

Job summary

Trafford Council is recruiting a part-time Exchequer Services Support Officer to join the Debt Recovery Team. The role involves processing transactions, maintaining records, handling sensitive information in line with legislation, and answering enquiries from internal and external contacts.

You will support the day-to-day delivery of the service, with full training provided. The post is hybrid, combining home and office working, and requires an enhanced DBS check. Interview will be face to face.

Qualifications

• Organised and reliable with good communication.
• Able to use Microsoft Office applications (Teams/Outlook/Word/Excel).
• Willing to learn and work collaboratively to deliver a good service.

Responsibilities

• Process transactions and maintain accurate records.
• Handle sensitive information in line with legislation.
• Respond to enquiries from internal and external contacts.
• Support day-to-day delivery of the debt recovery service.

Skills

Organised

Reliable

Team player

Good communication

Attention to detail

Tools

Microsoft Teams

Outlook

Word

Excel

Job description

Working Pattern: Part time

Working Arrangement: Hybrid Worker / 21.75 hours over 5 days

Interview Type: Face to face

SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.

About the Role

Trafford Council is recruiting a part-time Exchequer Services Support Officer to join the Debt Recovery Team, supporting the collection of money owed to the Council, including Corporate Debt and Adult Social Care Debt.

The role involves processing transactions, maintaining accurate records, handling sensitive information in line with legislation, and responding to enquiries from internal and external contacts. You will support the day-to-day delivery of the service, ensuring work is completed to required standards and timescales. This role suits individuals who are reliable, organised, and have a positive attitude. Full training will be provided.

About You

As a suitable candidate, you will be organised, reliable, and able to work effectively as part of a team. You will have good communication skills and be able to handle enquiries in a polite and professional manner.

You will have basic knowledge of Microsoft applications, including Teams, Outlook, Word and Excel. Attention to detail, a positive attitude, and willingness to learn are essential. You will be committed to improving how you work, taking responsibility for your actions, and working collaboratively to deliver a good service and get things right first time.

Additional Information

An enhanced DBS check with children/adults barred list check will be required.

The service operates a hybrid working pattern between home and the office. Staff are expected to attend the office on average 1-2 days a week, though during training and mentoring this will be full time.

Find Out More.

For the full details of this opportunity, please refer to the role profile linked below.

If you have any questions or would like an informal chat you can get in contact with Louise Wooldridge on 0161 912 1296 or by email at [e-mail] (please do not send CVs to this email address).

About us...

Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.

Why Trafford?

We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our "residents, businesses and communities thrive."

Our Culture...

Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.

They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.

What you'll love about working with us...

Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:

• Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.


• Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working


• Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.


• Grow with us: We’ll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.


• Wellbeing First: Guided wellbeing walks and 'Tea and Talk' sessions, and events like World Mental Health and National Fitness Day.


• Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.


• Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers' scheme or through our EPIC Star Awards.

Key Information...

• Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Trafford Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to pre-employment safeguarding checks, including an enhanced Disclosure and Barring Check.


• Please note: We are not a licensed sponsor and will not be able to support with your work visa.


• Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council

Supporting Documents

Exchequer Services Support Officer Role Profile