Front of House Assistant

Brighton and Hove Albion Football Club; Lancing; On-site; GBP 27,000; Full time

Job summary

Join a leading football club as a Front of House Assistant at the American Express Elite Football Performance Centre. You'll provide exceptional service to staff and visitors while maintaining high standards in food service and hygiene. With a focus on customer satisfaction, you'll thrive in a dynamic environment, showcasing your communication skills and dedication to excellence.

Benefits

Complimentary breakfast and lunch

23 days holiday rising with length of service

Access to gym and padel court

Priority access to match tickets

In-house training programme

Qualifications

• Experience in customer-focused roles delivering exceptional service.
• Ability to thrive in fast-paced, high-pressure environments.

Responsibilities

• Deliver first-class service to staff, visitors, and players.
• Maintain displays, counters, and seating areas to high standards.

Skills

Customer Service

Communication

Job description

Role: Front of House Assistant

Salary: £26,208 per annum

Hours: Full time, 40 hours per week, to be worked flexibly across the week

Location: American Express Elite Football Performance Centre, Lancing BN15 9FP

Contract Type: Permanent

Deadline Day: 21st May 2025

Start Date: We are looking for this person to start with us at the beginning of the 2025/26 season (pending completion of our safer recruitment checks)

About Brighton & Hove Albion FC

We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Deliver a first-class service to our staff, visitors and players

You'll play a key role during service periods by confidently serving food and showcasing your knowledge of our menu offerings. With a positive, can-do attitude, you'll go the extra mile to meet individual requests and exceed customer expectations. Beyond service, you'll help maintain immaculate displays, counters, and seating areas, ensuring they reflect our high standards and comply with all health and hygiene regulations.

About you

We are seeking a friendly, courteous, and professional individual who knows how to make people feel welcome. With excellent communication skills and a natural talent for customer service, you thrive in fast-paced, high-pressure environments. Ideally, you bring experience from customer-focused roles where delivering exceptional service is a priority.

Our values are essential to our success

Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

- Treat People Well

- Exceed Expectations

- Aim High. Never Give Up

- Act with Integrity

- Make it Special

How we say thank you

In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:

- Complimentary breakfast and lunch at both sites

- 23 days holiday rising with length of service (pro rata for part time staff)

- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!

- Enhanced family policies

- Access to a gym and padel court at our training ground

- Priority access to match tickets and access to free WSL tickets for 2024/25 season

- In-house training programme and CPD opportunities

- Exclusive discounts and benefits from our partners and local businesses

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please get in touch.

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.