Front Of House Administrator - Fixed Term.

The Hospital Of St John & St Elizabeth; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Private healthcare

27 days annual leave

Blue Light Card discounts

Interest-free season ticket loans

Cycle to work scheme

Eye care vouchers

Newspaper subscriptions

Local business discounts

Hospice charity shop discount

Refer a Friend

Cinema Society Membership

Personal development

Annual events

Staff gym

Job summary

St John & St Elizabeth Hospital in London is seeking a Front of House Reception Administrator on a 6-month fixed-term contract. You will join the Front of House team, delivering high-quality administrative support and a welcoming, professional experience for patients, staff and visitors.

Responsibilities include arranging appointments, registering patients, scanning forms into RIS, and coordinating imaging schedules, while maintaining accurate data and supporting the hospital's charitable ethos.

Qualifications

• Literate and numerate with GCSE-level (or equivalent) standard.
• Proven office and customer service experience.
• Desirable experience in a clinical setting.
• IT literate to include Windows, Word, Excel and Access.

Responsibilities

• Receive patients, clinicians, staff and visitors in a welcoming, professional manner.
• Arrange appointments for in-patient and outpatient examinations with clinicians and imaging team.
• Ensure all request forms and clinical documents are scanned into the RIS.
• Undertake patient registration, charging and scheduling using the PAS and RIS systems.
• Coordinate requests for specialised examinations with radiologists and service providers.
• Maintain cash floats and raise invoices according to hospital policy.

Skills

Customer service

Office administration

IT literacy

Teamwork

Data entry

Education

GCSE level or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

RIS

PAS

Job description

We are looking for a Front of House Reception Administrator (6 months Fixed term Contract) to work within the Front of House team who is professional, well-organised and can provide high quality administrative support.

As part of the Front of House team, you will be the first contact and be committed to ensuring all patients, staff and visitors continually receive a friendly welcome as well as professional and polite assistance. You will also have responsibility for providing high quality administrative.

St John & St Elizabeth Hospital is a leading private hospital in London, offering a comprehensive range of specialist medical treatments, clinics and diagnostic services from a team of world‑class consultants, supported by a dedicated team of clinical and non‑clinical staff.

We are known for our exceptional standards of care, excellent nursing standards, and cutting‑edge medical treatments.

We have 170 years of history and are looking for people to join us for the next chapter. We are very unique as the only truly charitable private hospital in London and as a charity, every private patient treated helps support our on‑site community hospice.

What are the responsibilities of this Front of House Reception Administrator role?

• Receive patients, clinicians, staff and other visitors to the Hospital in a welcoming and professional manner.
• Arrange appointments for in‑patient and outpatient examinations, liaising with clinicians, patients and other members of the Imaging team as appropriate.
• Ensure all Request Forms and clinical documents are scanned into the RIS
• Undertake all aspects of patient registration, charging and examination scheduling using the hospital PAS and RIS systems, ensuring that all data is correct and up to date.
• Co‑ordinate requests for specialised examinations with the availability of radiologists and other service providers.
• To maintain cash floats and raise invoices according to the Hospital policy

Am I the right person for this Front of House Reception Administrator role?

• Literate and numerate with a good level of education to GCSE‑level (or equivalent) standard
• Proven office and customer service experience in previous employment
• Previous experience in a customer service role
• Desirable previous experience in a clinical setting
• IT literate to include windows, Microsoft Word, Excel and Access
• Able to work within a team
• Ability to process data and amend computerised records
• Good organisational skills and able to work to tight deadlines
• Ability to work in a busy environment and under pressure

Why apply for this role?

At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;

When you become part of the HJE Family, these are some of the benefits you will receive:

• Private healthcare scheme worth up to £20,000 per year
• 27 days annual leave
• Blue Light Card discounts
• Interest‑free season ticket loans
• Cycle to work scheme
• Free eye check‑up vouchers with contribution towards lenses
• Free newspaper and media subscriptions
• Local Business discounts
• Discount in our Hospice Charity shop
• Refer a Friend scheme
• Free Cinema Society Membership offering discounted tickets
• Personal development and training courses
• Annual events and recognition awards
• Career progression and increments
• Staff Gym access

If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.