Front of House

Maki Ramen; Greater London; Sur place; GBP 18 000 - 19 000; Plein temps

Avantages offerts par ce poste

Discounted or free food

Store discount

Résumé du poste

Maki & Ramen is opening a new Lakeside location and seeks an experienced Front of House lead to manage the guest experience during launch. You will welcome guests, manage seating and reservations, take orders, and ensure smooth service across dining and bar areas.

The role offers a competitive rate (£12.71–£13.00 per hour, excluding tips) with opportunities to shape the guest journey and contribute to a vibrant, expanding team in a dynamic hospitality brand.

Qualifications

• Experience in hospitality or front-of-house roles.
• Excellent communication and guest service skills.
• Ability to multitask and stay calm under pressure.
• Basic math and POS system knowledge.
• Flexible to work varied shifts, including nights and weekends.
• Minimum 1 year hospitality experience preferred.

Responsabilités

• Greet and seat guests warmly.
• Manage reservations and waitlists.
• Take orders and relay to kitchen/bar.
• Serve food and beverages promptly.
• Handle payments and transactions.
• Maintain cleanliness and presentation of dining area.
• Resolve guest concerns quickly and courteously.

Connaissances

Strong communication

People skills

Multitasking

Calm under pressure

POS knowledge

Attention to detail

Hospitality experience

Flexible shifts

Description du poste

Pay Rate: £12.71 - £13.00 excluding tips

Hours/Schedule: 40-45 per week (hours are negotiable)

Role: Front of House

Commencement Date: [DATE]

Be part of something new – join Maki & Ramen

We're Maki & Ramen – a growing, Japanese-inspired dining brand known for our homemade ramen and freshly prepared sushi. With a strong focus on quality and warm, attentive service, we’re passionate about delivering a memorable experience for every guest.

Our Lakeside location is opening soon, and we’re looking for an experienced and adaptable Front of House to lead the launch and shape the future of this exciting new site. If you're ready to take the next step in your career and be part of a vibrant, expanding team, we’d love to hear from you.

Key responsibilities:

• Greet and seat guests with warmth and professionalism
• Manage reservations and waitlists efficiently
• Take orders accurately and relay them to kitchen/bar
• Serve food and beverages promptly
• Handle payments and process transactions
• Maintain cleanliness and presentation of dining area
• Resolve guest concerns quickly and courteously

Skills & Qualifications:

• Strong communication and people skills
• Friendly, outgoing, and professional demeanour
• Ability to multitask and stay calm under pressure
• Basic math and POS system knowledge
• Attention to detail and high standards of cleanliness
• Previous hospitality experience (preferred)
• Flexibility to work varied shifts including nights and weekends

As part of our team, you will receive a motivated and friendly working environment, delicious team meals and a competitive salary + tips.

Job Types: Full-time/Part-time, Zero hours contract

Benefits:

• Discounted or free food
• Store discount

Experience:

• Hospitality: 1 year (preferred)
• Front of House: 1 year (preferred)