Front-End Service Leader: Fast, Friendly Experience

B&M Retail; Carmarthen; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Store discounts

Colleague portal discounts

Career progression opportunities

Job summary

B&M Retail in Carmarthen is seeking a Customer Service Manager to lead the front-end experience and deliver fast, friendly service in a busy store. You'll manage cash processes with accuracy, drive service standards and KPIs, and develop your team to create a welcoming atmosphere that keeps customers coming back.

This permanent, full-time role requires flexibility across days, evenings and weekends. We offer a range of great benefits including store discounts and a colleague portal offering

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.

Responsibilities

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy.

Skills

Cash processes

Team leadership

Customer experience

Decision making

Job description

B&M Retail in Carmarthen is seeking a Customer Service Manager to lead the front-end experience and deliver fast, friendly service in a busy store. You'll manage cash processes with accuracy, drive service standards and KPIs, and develop your team to create a welcoming atmosphere that keeps customers coming back.

This permanent, full-time role requires flexibility across days, evenings and weekends. We offer a range of great benefits including store discounts and a colleague portal offering