Front-End Customer Service Manager — Lead a Fast, Friendly Team

B&M Retail Limited; Carmarthen; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff discounts

Discount portal access

Job summary

B&M Retail Limited in Carmarthen is seeking a Customer Service Manager to lead a busy front-end team and deliver an outstanding shopping experience. This permanent, full‑time role requires flexibility across days, evenings and weekends. You’ll supervise service delivery, manage cash processes, and drive high standards to keep queues moving and customers satisfied. Join a growing retailer that values teamwork and customer focus.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

Skills

Cash handling

Team leadership

Customer experience

Decision making

Service standards

Tools

POS systems

Job description

B&M Retail Limited in Carmarthen is seeking a Customer Service Manager to lead a busy front-end team and deliver an outstanding shopping experience. This permanent, full‑time role requires flexibility across days, evenings and weekends. You’ll supervise service delivery, manage cash processes, and drive high standards to keep queues moving and customers satisfied. Join a growing retailer that values teamwork and customer focus.