Front Desk & Visitor Services Advisor

YMCA St Paul’s Group; Wimbledon; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free gym access

Discounts from major retailers and gro

Free well-being and counselling

Work across outer London locations

Career development programmes

Family-friendly policies

Life Assurance (permanent contracts)

Job summary

YMCA St Paul’s Group in Wimbledon is seeking a Customer Service Advisor to deliver welcoming front-of-house support, manage reception, and maintain security and efficient operations across departments.

You will handle a range of duties from greeting visitors and directing inquiries to IT system operation, mail coordination, cash handling, and coordinating emergency services as needed. A commitment to inclusive values and customer care is essential.

Responsibilities

• Welcoming: Greet all persons arriving at the building, provide essential information, and efficiently redirect inquiries.
• Security and Access Control: Monitor the entry and exit from the building, ensure proper access control, and manage the signing in and out of contractors and visitors.
• IT Systems Management: Operate all relevant IT systems used in the facility, demonstrating proficiency and reliability.
• Customer Service Management: Manage the telephone switchboard, ensuring prompt and courteous handling of calls.
• Mail and Delivery Coordination: Receive, sort, and distribute post and deliveries, maintaining an organised system.
• Financial Transactions and Reporting: Handle financial transactions, following cash handling procedures and performing cashing up as needed.
• Emergency Services Coordination: Liaise with emergency services as necessary, ensuring timely and effective communication.
• Security: Manage the issuing and return of keys, contributing to the facility’s overall security.
• Collaboration: Work closely with different departments to facilitate a smooth-running front-of-house service.
• Car Park Management: Oversee the car park arrangements, including recording registration numbers and handling payments.
• Display Maintenance: Ensure reception displays are current, well-stocked, and visually appealing.

Job description

YMCA St Paul’s Group in Wimbledon is seeking a Customer Service Advisor to deliver welcoming front-of-house support, manage reception, and maintain security and efficient operations across departments.

You will handle a range of duties from greeting visitors and directing inquiries to IT system operation, mail coordination, cash handling, and coordinating emergency services as needed. A commitment to inclusive values and customer care is essential.