Front Desk & Visitor Experience Specialist

Emcor UK; Manchester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

25 Days holidays

Bank holidays

Holiday Buy Scheme

Job summary

EMCOR UK is seeking a professional receptionist to provide a welcoming first impression for staff and visitors at the Manchester site. The role involves managing front desk operations, handling communications, and supporting day-to-day office functions to ensure smooth operations.

Key duties include meeting and greeting visitors, issuing access passes, handling switchboard duties, maintaining visitor records, and upholding site security and confidentiality.

Qualifications

• Excellent customer service and communication skills required.
• Basic IT proficiency and ability to navigate Microsoft Office applications.
• Ability to prioritise workload and work to deadlines.
• Understanding of site security protocols is desirable.

Responsibilities

• Meet and greet clients, visitors, contractors and other site users in a warm, prompt, professional manner.
• Issue visitor passes and advise the POC of visitor arrival.
• Manage landlord access control for visitors/contractors per site requirements.
• Operate switchboard and answer calls, screen and forward messages as appropriate.
• Maintain a clean and presentable reception area and ensure security procedures are followed.
• Provide basic site information and assist with directions, washrooms and fire alarm tests.

Skills

Customer service

Communication

IT literacy

Outlook

Microsoft Office

Security awareness

Tools

Outlook

Microsoft Office

Job description

EMCOR UK is seeking a professional receptionist to provide a welcoming first impression for staff and visitors at the Manchester site. The role involves managing front desk operations, handling communications, and supporting day-to-day office functions to ensure smooth operations.

Key duties include meeting and greeting visitors, issuing access passes, handling switchboard duties, maintaining visitor records, and upholding site security and confidentiality.