Front Desk Specialist | Harrogate, Temp to Perm

EMCOR UK; Harrogate; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement

Bank holidays

Employee benefits package

Refer a Friend scheme

Job summary

EMCOR UK in Harrogate is seeking a professional receptionist to act as the first point of contact for building users, delivering a courteous, efficient service and upholding safety and cleanliness standards.

You will meet visitors, handle queries by phone, email and post, manage records, assist with security procedures, and support general office duties as required in a busy facilities environment.

Qualifications

• Previous working experience in a customer service environment is essential.
• Good interpersonal and communication skills, both verbal and written.
• Able to work independently and as part of a team.

Responsibilities

• Meet & greet all building users and visitors in a warm, prompt, and professional manner.
• Maintain safety and hygiene standards of the reception area.
• Handle queries and complaints via phone, email and general correspondence.
• Maintain visitor records and ensure accurate management information is available on request.
• Assist with security procedures and general office duties as required.

Skills

Customer service

Communication skills

Teamwork

Organisational skills

Tools

Telephone system

Helpdesk systems

Job description

EMCOR UK in Harrogate is seeking a professional receptionist to act as the first point of contact for building users, delivering a courteous, efficient service and upholding safety and cleanliness standards.

You will meet visitors, handle queries by phone, email and post, manage records, assist with security procedures, and support general office duties as required in a busy facilities environment.