Conference and Events Shift Leader

Delta Hotels by Marriott York; York and North Yorkshire; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted room rates

Discount on F&B at Marriott hotels

Free Leisure Club access

Discounts with top brands

Free meal during shifts

Staff parking

Job summary

Delta Hotels by Marriott York is seeking dedicated hospitality professionals to join our team. You will help ensure guest needs are met, oversee grooming and attire, and manage opening and closing duties with attention to detail.

You will train and motivate staff, monitor banquet and conference room readiness, and coordinate safety, quality, and efficiency across shifts. You will also flag maintenance issues to management and uphold brand standards.

Responsibilities

• Ensure staff work together as a team to provide optimum service and meet guest needs.
• Inspect grooming and attire of staff and rectify deficiencies; complete opening and closing duties.
• Monitor banqueting and conference room setup, cleanliness, safety, and guest well-being; notify management of any maintenance repairs.

Job description

About Us

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.

About Us

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits To Joining

• Discounted room rates for you, as well as your friends & family worldwide!
• Discount on food & beverage at Marriott hotels worldwide.
• Free use of the Leisure Club facilities
• Access to discounts, rewards, and perks with top brands
• Free meal during shifts
• Staff parking during shifts
• Learning & Development opportunities
• Employee Assistance Programme

Position Summary

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor banqueting and conference rooms for correct setup, cleanliness, safety, and well-being of guests. Make manager aware of any maintenance repairs that need to be carried out.

Assist management in training, scheduling, evaluating, counseling, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by shift leaders.