Front Office Supervisor - 40 Hours

Harri; Copmanthorpe; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounted room rates

Food & beverage discounts

Leisure Club access

Staff parking

Learning & Development opportunities

Employee Assistance Programme

Dedicated benefits website

Free meal during shifts

Job summary

Delta Hotels by Marriott York is seeking a Front Desk Associate to manage guest check-ins, verify identities and payments, assign rooms, and issue keys. You will balance and verify billing, compile daily reports, and ensure a seamless experience for guests at a four-star York property near the racecourse.

You will also assist management in training and coaching team members, uphold company policies, maintain safety standards, and respond to guest needs with professionalism and discretion.

Responsibilities

• Process guest check-ins and verify identity and payment.
• Assign rooms, issue keys, and balance/verify billing.
• Compile daily reports and complete cashier closing.
• Handle guest requests and coordinate with staff as needed.

Job description

Position Summary:

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality standards. Perform other reasonable job duties as requested by Managers.

About Us:

Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.

Benefits to joining:

• Discounted room rates for you, as well as your friends & family worldwide!
• Discount on food & beverage at Marriott hotels worldwide.
• Free use of the Leisure Club facilities
• Access to discounts, rewards, and perks with top brands
• Free meal during shifts
• Staff parking during shifts
• Learning & Development opportunities
• Employee Assistance Programme
• Dedicated benefits website